Our Reviews

JJ did an awesome job

Oil change…Good job….

friendly and efficient

Very polite service advisors and staff. I had regular service, tire rotation and two computer update recalls done. Everything was done in a timely manner to get me back on the road. Great job Conley!

Stopped in to get the keys, and waited for the advisor to staple some papers, refill his business cards, after he helped another customer. Never indicated that he was aware I was waiting for 20 minutes. And only one person working. This is not the experience I am used to or will accept going forward.

I have a burning oil issue and a rear end issue and I was told the diagnostic would a half of a day and when I went there I needed to leave to it, I can’t it is my only transportation

2 hours for an appointment made for oil change and tire rotation is one of the reasons why I do not bring my car to dealers for general maintenance.

Very attentive personnal

Took longer than expected

Great customer service

Everyone was friendly, knowledgeable and professional. My experience from the vehicle selection to the delivery was seamless and stress free. The after purchase follow up has been excellent and very helpful as I become familiar with all of the vehicle technology and features.

Great work when finally done. Ride home and return when work was done was a positive bonus.

Waiting room is terrible, nothing to read and tv is so high it’s a neck breaker. Furniture layout is unimaginative.

Great but service writers should have an enclosure. Standing in the cold of the entrance garage is not good for customers or the service writers. This is the only car dealership over the years that i have experienced this. I would think that a Buick dealership should want to have a more upscale feel for its customers. I've been in Cadillac and Toyota dealers and they have enclosed areas for both customers and writers.

My sales person Kevin was very helpful

sales person needs more training

This is my 2nd vehicle purchased with Conley Buick GMC and once again the whole experience was a breeze from start to finish. The Conley brother's and my salesman Jeremy always prove why they're the best!

We were welcome as soon as we enter, our sales consultan Ernie Gutierrez was very efficient. He was with us in every step until we drove off in our new car.

What’s the point… nothing changes anyways

Brandon did a great job of getting is in the car that we wanted. He was professional and courteous and got us a great price.

When I called the service department no one picked up on Monday. I was on your line detailed from the website and pressing the appropriate number for service no less than ten times - no one picked up

The people were great. The check in person, and the IT person who helped me.

My purchase experience with Jeff Wells was and continues to be excellent

I always have my Canyon serviced at Conley Buick GMC. I make an appointment and they always perform the task in a timely manner. Two thumbs up!!

The salesman, Jay Berman, was great. I never felt pressured and he was able to answer all my questions. He treated me very well, kept in contact with me throughout the process and I would recommend going to see him if you are in the market for a new car.

Made an appointment to have 5 recalls done on my GMC Silverado. This was made a month in advance. Planning to leave it there as per your service advisor scheduler. So I had my husband bring the other truck so we had transportation and then pick up the truck later. Only to find out your dealership could only do one recall because you were changing internet providers. The one recall performed took 20 minutes. I’m very upset!! a simple phone call telling me this would have been advised!!! Could have rescheduled to do the recalls I wasted diesel and my time taking 2 trucks. How hard is it to call????? Now I have to make another appointment to get the other 4 done. 2 trips again????? Unacceptable

Always good.

Quick and professional!

You guys put all this extra stuff on cars and think we can afford to pay for it . Over 1000.00 dollars to repair my tire monitor, what a joke! I bought my car with you guys because of your reputation, I guess you are like the rest, always wanting money. I have a limited income and you don't care! Sorry but I am mad!

I had my 2017 GMC Acadia in for A/C service and very happy with the service and advisor Erny Pestano! Highly recommend this dealership.

I dropped it for an oil service and the service advisor worked me right in. He gave me an expectation of about an hour and an hour later they were done.

That was very fast

Sat there for 1hour before they told me they can't fix the problem because they don't have the parts, and can't get them. I paid for a ten year WARRANTY I take care of my CAR it only has 47,000 miles. What are we going to do now?

The service department here worked out a very difficult technology problem with our new Buick. Technology problems are the hardest things to fix and Conley service employees, Nick and Hayden, with the help of Alan Conley delivered. I highly recommend Conley for all your service and warranty work.

Wonderful greeting and thorough with what needed to be done in the not so distant future…

Couldn’t do my recall update because I was told the internet went down but the guy who showed up after me said his got done. They pulled my truck around and parked it. I waited a while and nobody came to get me out of there. I went to the empty deck and wait a long time until luckily the manager showed up to get me out the door. Apparently the service guy was at lunch and he was the only one since all the others just ignored me.

Appointment for oil change, brake fluid flush & new wipers @ 8:30 am back on the road @ 10am. Conley you are the best!!

I was greeted by Hayden and he explained the process I’d monitoring my oil consumption. Everyone was very nice

18 minutes at the front desk prior to service. Just waiting. Only one person working. After I got home I check the wheel I had marked and found it had not been rotated. So I paid for something that I did not get. Sorry operation!

100% perfect in all respects.

Friendly organized and knowledgable

Excellent service

Brad and Zack in the fleet division were great through out my purchase. Everything from the start of buying process to the financing was a very smooth and easy transaction. My wife and 16 year daughter now wants to go back and deal with them again. Thanks guys!

Conscientious and courteous employees!

My truck was taken into service for a recall, it was taken back right away and done within an hour.

Lynn Brown is my service advisor. He is always helpful and make sure work is completed. I would recommend him to everyone.

We were on vocation 1000 miles from home and my key fob broke . Service said come in next day. They told me the price and said they have 1 in stock. Might take 1-2 hours. I got checked in at7:50 and they said 2-3 hours. After 4 hours and probably lunch time i went to service desk and saw car sitting outside in lot found man and said papers were on desk . So I paid. Fob worked but communication was poor. Bill did not have time in or out

Angel was awesome! He made the whole buying experience very pleasant!

Routine oil and filter change plus tire rotation completed in a timely manner. The benefits of going to the selling dealer for maintenance speak for themselves. Thanks Conley.

The guys were great!

Great buying experience. This was my second purchase from Conley. I worked with Angel Rodriguez and he gave me the red carpet experience. Could not be happier.

Good service and courtesy.

The worst experience I have had with a dealership in my life. Horrible communication. Was given a loner vehicle that was completely out of gas. The service tech lied and tried to put the blame on someone else. I didn't receive my documentation from my previous visit. in the documentation it stated that i declined service. which was not the case they did not have it done at the promised time and wanted to keep my vehicle but didn't have a rental and could not get one from enterprise. they told me they would be able to finish up in about an hour. My father and I waited about 2 hours and was given my vehicle back and was told I would get my documentation emailed to me which I did not receive. when i got a copy of that documentation it stated that i declined service before service was started. I was scheduled to bring my vehicle back in on 2/24/25 and was supposed to get a loner vehicle. I messaged Doug to let him know i was on my way. when i arrived no wone greeted me i went to check on the getting a rental vehicle and was told they had none. No one called me tolet me know this would be an issue

All good but tire pressure was not checked, all were at low pressures

Everyone was friendly.

Fast turn a round A courtesy car was appreciated

It was a great experience purchasing our 2025 GMC Canyon from Conley. Our salesman Cody Galloway was a pleasure to work with and made the transaction very easy.

Already did a wonderful job in the service department to get me added out really happy with him

Great

Great dealership to do business with! Mike Rupp and Josh in finance made the process smooth.

Very professional

I HAD THE PLEASURE OF WORKING WITH JEFF WELLS AS MY SALES ASSOCIATE ----- WHO WAS EXCEPTIONAL ! HIGHLY PROFESSIONAL, KNOWLEGABLE , ENTIRELY CUSTOMER FOCUSED. AND POSSESED A "CAN-DO-ATTITUDE" THROUGHOUT THE PROCESS. I AM 77 YRS OLD ---- PURCHASED MANY CARS, AND JEFF IS THE BEST SALESMAN I HAVE EVER HAD. BASED ON MY EXPERIENCE ----- I WILL CERTAINLY BE A REPEAT CUSTOMER AT CONLEY GMC !

Kevin G made my experience great. This is the second vehicle I’ve purchased with him in 3 months and both times the service was phenomenal.

The service experience was great. I believe all things of concern were addressed and rectified. Although, I think that the service department (advisers, etc) can be run much more smoothly. As a customer, it’s nice to know what the status of your vehicle is. When you wait for your vehicle as long as we do, it’s nice to know status so we know how much longer to expect to wait. A text, visual on a screen, report in from an adviser etc., anything would be helpful. The service manager did tell me prior to my appointment that it would take a couple hours. After 3 hours, I happened to walk out to the adviser desk to check on my vehicle. He had 4 sets of keys and paperwork in front of him. I inquired about my vehicle and thankfully, I was one of the finished jobs. I think the advisers are overwhelmed with juggling too many things at once in order to process the customer in a timely manner. I probably would have been waiting much longer if I hadn’t initiated an inquiry. A better process is definitely needed.

Excellent communication and service. Sales person drove truck down immediately.

Everything fixed right in one day!

Came in for 100,000 service. Service was completed in a timely fashion. The issues were as follows. When changing the cabin air filter a wire harness within the dash was disturbed and when I picked up the truck the entire infotainment system was not working. This should have been noticed during a quick test drive after the service. I noticed it before getting to the fist traffic light. I came back to the dealer, they removed the glove box and fixed the problem. Once I got home I realized that they did not properly reattach the cap over the wheel that covers the lug nuts. Only one screw was used and the center cap was spinning out of control and well off center. I called the service center, spoke with Krista, sent her a photo of the problem and asked that they mail me a replacement for the hex bolt that was not reinstalled on the wheel cap. I was told Nick would call me back and arrange to send me a replacement hex bolt. I never received a call back. The next day when I went to start the truck, the coolant light came on. During the service they flushed the coolant and were short close to 1 gallon on the coolant refill. I went to the store bought additional coolant and a replacement hex bolt for the center cap. Just not a good experience on the service.

Smooth process, professional staff and fair pricing.

It was an absolute pleasure working with Brandon and the team. Super knowledgeable and friendly. We will definitely work with them again. So trustworthy and kind. Conleys is the best.

I had a 7:30 appointment for oil change,filter and tire rotation nobody came near my vehicle so I got out went into building and stood behind 2 other patrons it was close to 8:00 when still standing behind one other person that write man asked what I was there for I told him and also said I had a 7:30 appointment and he said so do others he had another person write me up I stay in customerslounge for a little over 3 hours it to another almost half hour checking out poor service

Thanks Richie for being patient with me and handling the purchase of the truck, You did an excellent job of handling the sale and transaction of paperwork and transfer of tags to PA.Thanks again! Vernon

Welcomed, explained i was a "walk in" no appointment, explained what I needed, was told it would be about 90 minutes.

Thank you for reaching out for feedback on our recent service visit. Our experience was not good at all, as a matter of fact it was underwhelming. The purpose of the visit was to replace a delaminating trim piece on the passenger side doors. We made an appointment on Feb 19, 2025, AS WE WERE PURCHASING OUR SECOND VEHICLE FROM CONLEY. The date is important because the warranty would expire on Feb 26, 2025. The earliest date your service department had was Feb 28, 2025. When we met with the service advisor on the 28th, we were told the part would have to be ordered and the warranty would not be honored even though the appointment was made while the Buick was still under warranty. Later that day we received a call stating that GM would cover some of the cost but we would have to pay $50 out of pocket. We shouldn’t have to pay anything and the warranty should cover what seems to be a common problem with this model, according to the service advisor.

3.5 hours for a oil change and tire rotation is a bit rough, plus I didn't really receive any feedback on my car tires, I usually get told if I'm in need of tires or any other problems. I'm disappointed. There's a Firestone down the road that I've used that do a better job of telling me if I need any other services done. I also had a appointment.

Great and fast service. No hassles.

Richie, Chris, Eric are all top notch.

I have never bought a car as quickly as this one went. Blake Karras did a great job

PHILL IN PARTS IS THE GUY TO THANK!. HE WENT ABOVE AND BEYOND TO GET MY VEHICLE TAKEN CARE OF.

My experience was very pleasant and my service advisor was very helpful and very knowledgeable. Great experience

awesome service

FANTASTIC DEALERSHIP!! It started with a phone call to the dealership and I talked to Gary Cooper who was extremely helpful then arriving at the dealership my wife and I worked with Jay Berman he was Fantastic not pushy just easy to work with!! Mike McDonald was great to work with he worked with us and put the deal together!! and then the brains of the operation Kara she was absolutely a GEM!! It was the best truck buying experience we have ever had! (in 40 years)

Everyone was so helpful and let me make my on choice on what I wanted

Very pleasant people

Returned the truck maybe 4th time to pin point the issue of the GPS not working. With this attempt determined a bad GPS antenna and bad cabler kit. The issue was not resolved because the 22803854 cable kit was discontinued.

such an easy process and smooth experience! such a pleasure to do business with Conley and especially Mike Rupp!

Very professional employees

Excellent service

Pretty long wait !

They are fast, friendly, and efficient.

Quick oil change and tire rotation that was completed within an hour

Great experience

Outstanding. Never been treated better than the team at Conley.

They really mean it when they say “ we treat you like family”.

It was extremely a great experience! From the moment I walked in the door I was greeted by a friendly personnel member. All staff members were welcoming and polite when walking through the building and on the lot. I felt very comfortable in the atmosphere. Not at any point did I feel I was pressured on any decisions. If I had any questions, I felt the time was taken to explain anything I may not have understood at first.

They do good work here, but it can be very difficult to get ahold of someone.

Nick Alvarez and the whole service department is awesome!

Fast, and friendly service. Got my truck in quickly and were able inspect the truck to make sure everything was in working order

The BEST service department ever!

Check in was quick and recall work was done promptly .

I scheduled my appointment in early February for Wednesday, February 26, at 8:00 AM. When I dropped off my car, the ABS light, StabiliTrak light, and Brake light were on. The check engine light, however, was not. Unfortunately, my car was not diagnosed until Thursday, February 27, at which point the necessary part was ordered. On Friday, February 28, I was informed that the part had been ordered too late and would not arrive until Monday. Each day I was assured the car would be ready the next day, but on Monday, I was told it would be delayed until Tuesday, March 4. I had communicated that I do not have a spare vehicle. As a result, I had to rent a car for six days, despite being told the repair would take just one or two days. On Tuesday 3/4, I stayed at the dealership while my car was worked on. I was told that the check engine light issue was resolved—although it was not a problem when I brought the car in. The original issues with the lights remained unresolved. I was advised that two speed sensors and a camshaft had been replaced, but all the warning lights were still on. I was quoted approximately $1,900 for the repair, yet the car was returned to me in the same condition as when I brought it in. This left me questioning whether the $1,900 spent actually addressed any legitimate issues. Additionally, I was told that resolving the ongoing problems would require me to prepay $1,500 for a part with no confirmed availability date. By this point, I had been without a car for six days and had to leave to resume work, leaving no time to pursue the matter further. While I was credited $250 toward the $375 car rental I had to pay, this barely alleviates the inconvenience I endured. On top of this, your phone system seems to have significant issues. Every time I called, I was either disconnected or transferred to a line that dropped the call. I resorted to emailing both the service and general inboxes for updates, as I couldn’t reach the person handling my car. Since my car was returned, I have emailed a request for the service manager to contact me, but I have yet to receive a response. This experience was frustrating, costly, and time-consuming. I feel I received inadequate service and was left with unresolved issues despite spending a considerable amount of money. I would appreciate a prompt response and a resolution to address these concerns.

ALL MY QUESTIONS WERE ANSWERED. I LIKE THAT.

You need more assistance with answering phones, returning calls and ability to leave voicemails for advisors.

outstanding as always! As a customer can I insist that my Fleet Advisor get a raise?! His Knowledge and expertise of my vehicle is above and beyond! I'll be back just because of him.

Richie was very professional and made the experience work well

Very professional and efficient! The service manager Nick was super informative as well.

Conley Buick has done all they can to repair our new Buick Enclave, however they can't repair our Buick without the correct parts. GM didn't have the part our Buick needs in stock, so they had to order it from the supplier, we've been given a 30 day time frame for the part to arrive. It seems hard to imagine that GM doesnt have a part for our brand new 2025 Buick that is still in production.

Needed a vehicle inspection and they took care of me quickly and efficiently. Very satisfied with my service.

Very pleased

Dealership applied a rebate that I believed to have qualified for but evidently did not qualify for. They realized this the day after the vehicle was in our possession at home. I gave them the auth number that was given to me from GM . I received a missed call & voicemail that was from the dealership the evening after we purchased the vehicle stating I did not qualify for the rebate & they were going to come pick the vehicle up & refund our money. This was so unprofessional & disrespectful . We are not at fault that the vehicle was sold to us with a rebate that we did not qualify for. The dealer should have verified that we did since they had the authorization number from GM at the time , prior to selling the vehicle. Then to threaten to pick up the vehicle without speaking with us about potentially settling that difference is so arrogant. It was the dealers mistake &’it was $500, they should have ate that cost in my opinion, yet had they been kind & professional we would have paid the difference. We were not given that opportunity, instead threatened, using fear mongering . I will never do business with this dealership again. I wish we would have just allowed them to take the truck back & done business with someone else. Unfortunately , you can have everything go well but when you end a deal horribly, it tarnishes the whole process

Excellent customer service and overall customer experience. Great communication about issues and repairs to fix the issues. Cost of repair and time to complete the repair were within reason.

No issues

They were very polite and thoughtful.

We are from out of town & you worked us in for a service & was fast & efficient.

Had my vehicle for over a week. Left the interior dirty and was told all the computer errors were fixed, but left the dealership with a service tire monitoring system on

Easy transaction

Electrical problem was recognized quickly as a common problem, confirmed by diagnostics and fixed in less than 4 hours.

N/A

Great service and very timely

Your service department was awesome! I wish your technician would wipe his handprints off of the vehicle when he is finished adding air to the tires. Brought it to my service rep and salesman's attention. Not their fault at all. Thank you for taking care of the problem and handling in a timely fashion.

Excellent service will definitely return.

thank you Nick

Was told it was going to be about an hour my appointment was at 11am and about 2 hours later I go to check and see what is going on and my car is sitting out front done and the attendant is stuffing his face with food and then couldn’t find my keys and being a complete slob and very unprofessional-

Our advisor I beleive her name was Stephanie was great. She did everything to getting us checked in and came and got us as soon as our vehicle was completed. Thank you

I had a couple of issues that were not addressed until the service manager got involved at the end of my visit. He took care of everything and I left happy.

Brandon was great to work with.

Very good service

Everyone we worked with was helpful and polite. Felt confident in the deal we were getting and the people who were part of the deal.

Service rep was very helpful. She cared about each customer and did a wonderful job.

People are friendly, repairs are done properly and on time.

Amazing Service

Ernie was very professional

Our advisor Lyn Brown was great to work with - very honest and competent. Getting through to someone however was extremely difficult. Overall impression is that the department seems understaffed.

Ernie took great care of me.

Great experience, Angel was to very thorough and informative the entire process.

vert good

everything went awesome !

I noticed that everyone at the dealership were team players. They acknowledged me, said hello and made sure I was being helped during my entire visit. Refreshing customer service experience!

Everyone was professional and helpful.

Great service great deals and fast

I've said it before, I'll say it again …I love having my truck serviced at Conley.

From our purchase of the vehicle to our 1st Service, everyone has been fantastic and we would highly recommend your dealership.

I had an appointment but had to wait 20 minutes before someone appeared at the desk to check me in. Perhaps it was a bad day. I came in for a routine oil change and tire rotation. I was told that the metal plug was stripped and needed to be replaced or oil would be leaking. I have not had a problem with leaking oil but I could see the plug was stripped. I was told it would cost $25 to replace. Since my car has never been serviced anywhere except the dealer I asked how this occured and was told use of improper tools or over tightening. It seems to me this was a dealer problem and not caused by anything I did and should have been paid for by the dealer and not me. Tony was very polite and I appreciated him explaining the situation but I still feel the dealer should have at least paid half the cost. My car was not reset to show that the oil was changed and I had to come back in a few days later so it could be reset. Lyn was very polite and efficient in getting it reset. I do appreciate the water and snacks available for the wait.

I was told that the tire they ordered and was in, I could come in anytime to get it put on. I waited from around 12:30 to 3:30 before it was installed. Three hours to put on the new tire seemed excessive to me and as a result, I do not intend to use Conley service again. Dealing with the sales department was a very commendable experience so that when Sunset GM said they couldn't get me an appointment for a few weeks, I decided the trip from Sarasota was worth it to go to Conley. The very long wait experience makes it not worth it any more.

The service department had the oil change done and the tire rotation done much faster than I expected.

PEOPLE AND QUALITY OF WORK ARE EXCELLENT!

Stephanie was great. Service was professional, on time and correct.

Serviced my car (oil change) in a reasonable time. I’m satisfied

Lynn, Nick, Katie, and Krista do a great job. Very professional! The techs as well!

Lyn Brown was professional, knowledgeable and friendly. He took the time to check out my vehicule and to make notes on the problem I was experiencing. He4 explained what the process would be in trying to find the problem. Would recommend Conely and wil be using them to service both of my Tahoes when I am in Florida.

Dennis and Chris went out of their way to find me my perfect car! I'm very happy.

service was faster than expected. Could us a car wash?

I waited on my vehicle while an oil change, tire rotate, and software update was completed. I was told it could take up to 1 1/2 hours. After nearly 2 hours, I inquired about my truck. I was told it was on the lift and would be done 'shortly'. After another 50 min, my truck came out . As I approached to leave, I noticed greasy footprints all over my running board. After getting in, I also noticed that my 'oil change sticker' was not changed. I asked to have it changed and the service advisor went back to the back and grabbed one. I noticed it was only 6000 miles for the next service. I asked why it wasn't 7500 as the maintenance schedule suggests. Service advisor says the machine spits out the correct mileage. I have purchased 2 Sierra's here under the GM Employee program due to the family owned atmosphere. As a retired GM dealer, I would have been very upset if this lack of training took place at my dealership.

Lyn was great , great service

Technician was very professional and helpful.

service advisor was great

Service was on time and completed as scheduled.

The service advisor Anthony Clark was not too friendly, he deserves 1star .I asked for oil change and tire Rotation. I tried to give him 10% coupon and he said it doesn't apply to this service. After 2.5hrs he came to me that I need a Brake fluid flush, it seems to me every customer in the waiting room the whole time I was there the customers were ask from there service adviser the needed extra work done, that is so strange. Wenn I had 31000 miles on my car last year the Advisor told me I need Transmission fluid changed. The Book says 45000 miles you people tried to get the most money from the customers. I been buying Buicks since 2012 with Tom and Daniel never had any problem. My Bill was $ 273.79 and I gave him the 10% coupon and he only discounted me $15.00 from the total amount. I bin driving for 65 years that I need Transmission fluid changed and Brake fluid flushed with so low mileage. That is so strange. I am aGM Retire. I think the people should get served with dignity and don't get frustrated .

The actual bill exceeded the estimate made at the time of the service by approximately $200. Also, the technician evidently started to work on the rear brakes rather than the front brakes.

Written an email to Doug service manager detailing terrible service. See him

Honest and good communication from the Jeff and Kyle

Very accommodating. Ordering new parts for me.

Service writer was friendly and efficient.

Very impressed with the professionalism and communication we received from the service department. The hole experience was seamless

Your guys are top notch.

Kevin is a great guy and was patient with my wife and I.

Check in took forever but Erny was super polite and helpful. He kept me updated on my truck and had it ready when he said it would be. There was some confusion at pickup apparently no one told Erny it was done but it was and the work was completed to my satisfaction.

Traded in a 2019 Acadia and bought a 2025 Acadia Denali. Sales person Blake was courteous and polite and we were able to reach an agreement after a short while. Trade in value with manager was fair and vehicle delivered in a timely fashion. I will have to return for instillation of luggage rack since it needed to be ordered but not a problem. Happy with the process.

I can't speak more highly of Blake, Dennis, Josh and Kara. We aren't frequent new car buyers and it's a process we typically dread. I was connected via online sales and everything was seamless and quick from there. True team work from the group so we didn't spend all day the dealership once the vehicle was on the lot and it was time to do paperwork and get acclimated to the tech. We hit a few lots in Charlotte, NC, where we are from prior. this experience was the opposite, making sure we got what we wanted and not a high pressure or take it or leave it experience. I will point others to Conley and this group. It was worth the little bit of extra effort to come down to get specifically what we wanted in a professional and courteous manner.

Problem not solved, parts on back order.

They were awesome & fast

Excellent

Nick and Lyn took great care of me and got my truck running great again. Thanks guys!

I love my truck but it took months before I could get in for service with a new vehicle bought this past Nov I have 5 star but I did not get resolved as they said they could not hear sane noise from brakes that I was experiencing also waiting on a part for another issue computer so just a little concerned that I hade already started having issues Everyone who helped me with my purchase and Christina helped me to get lived up w vehicle to use for 2 days while Conley runs tests I hope all resolved very soon and I don’t have anymore issues

So much better than Cox Chevrolet!!! Will always use Conley for now on!

My Conley team included Blake (Sales person), Cara (Delivery Specialist), and Neal (Finance). All three “players” contributed to my exceptional experience. Impeccable knowledge, patience, personable and follow up. My husband recently purchased a car. He is still talking about the exceptional service that he observed from my Conley “team”. Regrets that he didn’t purchase his car from Conley

Excellent service and communication. Stephanie did a great job.

Found the truck I wanted and was easy to deal with

The service writer was very helpful and job was done when promised

All the staff I worked with were polite and professional.

Quick in and out. Took long time to get the tire to Conley, but service was great.

Bobby in fleet sales is a great person to deal with. Very helpful and east to talk with. I appreciate him handling my purchase. I would recommend him and use him again when a need arises. Zach the finance Mgr. is a great person to deal with. Easy to talk with and very helpful with no pressure just information. Overall this transaction was smooth and painless thanks to good sales people at Conley GMC.

Everyone is the Dealership was very friendly, helpful, and easy to deal with. I would recommend this dealership to anyone looking to buy or service a car.

They have ordered a part and I am hoping this will resolve the issue.

Treated professionally, in and out quickly.

It was a smooth process from the drop off to the pick-up. I can always count on you to do an excellent job and feel that you don't take advantage of your customers. Erny did an awesome job and my air conditioning is working like new. Also, the car was done sooner than anticipated. Thank you.

Easiest vehicle purchase ever!

Jeff and Neal are amazing

Richie was easy to work with

Best experience ever

Great Team!!

Scheduled a “free” oil change and multiple point inspection. The car was bought new in November with only 4400 miles on it at the time of the oil change. Arrived at 0950 for a 10 am appointment- car was back at 1115. We hopped in and ready to take off to the mall for some lunch and shopping time. All of a sudden the “low oil pressure” warning light came on when we were on your property at the end of the service bays. We had to shut off the vehicle in the immediate road way. I went back for the service concierge explained the problem. He noticed the trail of oil leading to the car stopped and parked in the middle of the roadway. He grabbed the service tech and the oil dipstick was DRY!!!! We left a couple quarts of oil at the parking spot and trailed it down to where we just stopped and turned it off. They had to put more oil In just to drive it over to the service bay. No recompense or swift delivery to the service manager was done. We had to again wait u til 1230 to get the car back and ask to speak to the service manager about recourse in case the engine seized. The concierge and service tech did not direct us to the service manager at all. I think as expensive as cars are, we should have been directed right to the manager. Not sure if it was a faulty oil filter or installation error- but the service manager should have been involved straight away to take the lot number of the filter and write a report if it truly was a product defect.

Lyn Brown was my service advisor. He was very helpful with my warranty and making sure the car was fixed correctly. While he was getting my car, several other service advisors checked on my to make sure I was being helped. I’ve bought two SUVs from Conley. The decision to buy the second one was because of the service department. Thanks

Respectable service advisor, quick to set up appointment

Everythibg was good

Was told I had appointment that it would take about 50 minutes. But 2 1/2 hrs later when the tech started it was done in about 20 minutes,the tech was great.

It was good.Chris was very helpful. It was the first time I had been over at the fleet service department. All the guys seemed very helpful.

Great communication, easy process. Brandon was great

Dennis was very understanding and helpful with our special situation.

Hayden did a great job!

Jeff is the best salesman I’ve worked with and I purchase a lot Of vehicles

The service advisor did a great job keeping me informed of the repair process. Great service by a great dealer. Thanks.

Everything was great, just wish I was told about a recall they fixed while I was there before they fixed it. Not a biggie, but good to know stuff. Just a suggestion not a complaint

Stephanie Perkins, service advisor, did an outstanding job taking care of my GMC Terrain.

My auto problem was not consistent over a period of about six weeks. Lynn treated me great. Every time I came in he was there to help & finally the problem was solved.

Seems like every time I come for service there's an issue this most recent time I was told when I bought my service package I had oil changes up to 100,000 miles that's not true they tell me the service package only includes six not once was I ever told there's a number associated with the oil changes up to 100,000 miles from my new truck how to wait about an hour or so to figure it out with the staff they gave me a few more oil changes to hopefully get me to 100,000 miles like they said when they sold me the maintenance package

Get your phone system fixed!

Very fast, was in and out in no time. Great job Stephanie and team!

I have always received excellent service from Conley, and have complete trust in their service department. Over the years I have come to value them as friends and especially Nick. They have always rendered the type of automotive service the public deserves.

The 3 ladies that I dealt with were very friendly, respectful and more than competent. One even asked me if I minded if they moved my seat as they are taller than me, never had that happen before.

Jay was amazing

I had been looking for the perfect truck for me when I saw the truck on your website. We went in on Saturday to view and test drive thetruck. James Houser approached us very professionally and asked if he could help us. I am so glad it was James that made contact. After locating the truck and moving several other trucks to free it for a test drive we were off. James let me drive as long and as far as I needed to get a feel of the truck. I was impressed with his knowledge of the truck despite being relatively new to the dealership. I found the negotiating on price to be easy with no pressure at all. Again James was excellent. The closing went very well and again I was not pressured to buy anything I didn't want. All in all I had a very nice experience purchasing my truck and I felt I got a great deal. I will recommend Conley Buick GMC and James Houser to my friends and family.

Excellent service

Friendly and professional

Our salesman Jeff was very low key and helpful. We were lucky that you had the exact car and color in stock. Overall experience was excellent.

Brandon Hartwig keep me updated on eta of truck. Delivery was scheduled and ready when I arrived. Excellent work Brandon! I’ll be back to Conley GMC for my next vehicle purchase.

My salesman had a lot patience we with me. Help me out a lot for me the get the vehicle I wanted . Over all he did an excellent job towards us and I thank him for that My salesman is Mr Cody Galloway . Great job

Jeff was outstanding in coordinating my purchase from out of state and facilitating the closing to ensure a great experience.

exellent work. best service.thank you so much

Jj was great. Very responsive and answered all of my questions quickly

Best in the south !

Everything went great. Nick and Lynn got everything completed in a timely manner. You have a first class service team. Thanks again Nick you're very proactive and have a great team. Larry and Judi Gabbard

Richie Averill was great, he worked with me to find the exact car I wanted. He is very polite and accommodating.

I had The BEST experience. This is my third lease. I come back because I trust Conley and Richie Averill went out of his way to make sure I was comfortable from the get go. I had no idea what I wanted and he took the time to figure that out with me.

I was greeted upon arrival. It was a smooth drop off process to get my truck serviced

whole staff did a great job. JJ did a great job and was very helpful with the features on my new truck. The gentleman that set up my financing was also very efficient and helpful in the process.

Work was completed as promised

JJ Parsons did a great job with the entire sales process.

Easy in, easy out. Met all expectations.

Great service. Quick and effi

Service good but put 38 lb psi in new tire

Veey good experience.

It was pleasant experience with great customer service.

Great service

Andrew Burgess was awesome. Knowledgable of all aspects of the vehicle I was buying. Provided valuable insight on registration, insurance as well as ceramic coating of the vehicle.

My experience with Conley when it comes to service for my vehicles is quite frankly abysmal overall. This time the issue is, I brought my truck in last week for a check engine light and an oil change. They determined it was my battery, which I somewhat expected. They said that was the only issue, so I paid and went home. Next day the light comes back on, so I called back to get it in and I was set to bring it in on Tuesday morning for “Priority” service since I had to bring it back in. I called multiple times on Tuesday to follow up to find out what was going on, and never once got a return phone call. Finally I was told the technician had been working on it and essentially couldn’t figure it out and had to call GM tech support. All said and done, it was the fault indicator wasn’t reset for replacing the battery. So my truck had to stay overnight for this. Quite frankly, I think the service person lied to me when I finally spoke to him. When I questioned him, the story changed. This is not the first time I have had issues with the service department there. Most of the people we get are rude and just simply act like they don’t care. When you walk up the counter, they simply act like you aren’t there, a simple acknowledgement and I will be with you in a minute would go a long way.

Always have great service

Service Dept.Rocks .I thought i had a problem, took my car in .They check the car out assured me . They found nothing wrong . Call me while they had my car twice . When i picked it up . No Charge !! I really couldn’t believe it !! Wouldn’t even take a tip !! This Dealership..Has it going on . I will keep going to them and would highly recommend this dealership!!Thank you Rena

I was the first person at the service department on Friday morning (7:30 a.m. appointment) yet it still took you well over 90 minutes to change the oil and rotate 4 tires - I could have done it at home myself in less than half that time!! Then you have the audacity to call me on Saturday to see how you did (really on a weekend!)?!?!? Today I had an appointment to get the steering wheel on my wife's brand new Yukon replaced - the one you told that I needed when I was there a month ago for service on the vehicle - I arrived at 8:20 for an 8:30 appointment - at 8:40 I was told by your service writer that the steering wheel would not fix the problem but he was getting with the service manager to verify - after waiting another 20 minutes, I was told that you were not authorized by GM to replace the steering wheel under warranty - now you have a $2500 steering wheel sitting in your parts department because I walked out after being told that you didn't know how long it would take to get authorization. I was about to make a deal on a brand new Sierra 1500 Denali Ultimate but that is now off because you have THE WORST SERVICE DEPARTMENT ON THE PLANET!!! Good ridden!!

Service was great

Great experience purchasing our Enclave with Richie!

Happy with the customer service and timeliness of the maintenance service

My advisor Lyn was very polite, helpful and had my work completed in a timely manner.

Smooth transaction JJ did an outstanding job

Quick, efficient service; comfortable waiting area; courteous staff; fair pricing.

Great experience from ordering my customized Yukon XL to taking delivery.

We live in Indiana and James Houser and Eric Purdum worked with us from Florida. They were both very helpful and walked us through every step we needed to take to purchase our new 2025 Acadia. I highly recommended both of those men and will definitely work again with Conley Buick GMC.

The entire experience with Conley Buick GMC has been outstanding! Cody Galloway is the best - he listens, he communicates, he works his butt off for you.

Excellent service, very helpful sta

Our sales person, Richie A, was helpful and accommodating throughout the process. Richie went out of his way to search for a vehicle that we wanted. We would use him or recommend him to our family and friend to purchase another vehicle.

Had tires rotated and aligned … picked up the car and had to put air in 2 of the tires they were at 25 psi…. thought that would have been standard procedure to check the air pressure…

Excellent service visit. The work completed in a timely and efficient manner and communication about the process/timeline was provided.

The team at Conley did an excellent job finding the right vehicle and made the purchase process as simple and streamlined as I’ve seen

prompt quality service as always

I would purchase my next new car from Conley.

The staff at Conley Buick GMC are always helpful, professional and knowledgeable. They make buying a car stress free and enjoyable.

What a fabulous experience at Conley Buick! After test driving several vehicles, I knew the Envision was the one for me. The salesman (JJ) encouraged me to try each trim level and took the time to explain the advantages of each. He was incredibly patient, asked thoughtful questions about what mattered most to me, and never once made me feel pressured. In the end, he teamed up with the General Sales Manager, Kyle Levins, to find the perfect fit—both in features and budget. The purchase process was seamless. While we enjoyed an early dinner with family across the street, JJ partnered with the Finance Manager (Josh) and had all the paperwork ready to go when we returned. In the middle of signing, we noticed friends in a nearby office and excitedly ran out to see their new vehicle – and chat for a few minutes. Josh never once seemed annoyed that we were keeping him even later on a Friday. Instead, he patiently waited for us to return, finalizing everything efficiently so that we could enjoy our evening in our new car. I usually dread car shopping, but this time was different. I felt genuinely valued as a customer. Every team member respected my time and shared in the excitement of my new purchase. I highly recommend working with the staff at Conley Buick!

Got me out easily and quickly as requested as I had a seven hour drive returning home. Thank you.

Everyone was great and JJ did an excellent job on helping me find what I was looking for.

The reason for my visit was to address the L87 engine recall, however GM has not come up with a fix. Thus an fixes are still active.

Great service. Good team and everyone was courteous

Damaged door and trim while installing new engine. Waiting on part to fix. New engine is missing the engine cover which needs to be installed. I will post my review once all work is completed.

Nick help getting the windshield switched out

Neal, angel and the Conley Buick GMC team are amazing. Happy to do business with them.

I was in and out within 1 hour for an oil change and tire rotation. The service advisor was great.

Gavin was exceptional when our car was towed in for a check engine light, and the car would not start. Gavin called first thing in the morning letting us know what the code was showing. He then called to let us know we needed a fuel pump, car was repaired and ready to be picked up by 1:00 p.m. and the service was exceptional

Lynn, Gavin, Kate, Krysta, Isabelle, Nick, Juan in parts and Juan the tech all did a great job! Always good to see them!

Service was great and the process to get my vehicle in and out was easy. The advisor was amazing and did a great job with understanding my concerns and getting them taken care of for me.

My salesmen Mike Rupp made this process extremely easy and I was in and out with-in a couple of hours. Everything was perfect

I don't know which part of this dealership disappoints me more. I've tried to buy a truck, (800+ score, but would pay cash) except Conley would rather play games than sell a truck. They've had the truck I wanted at the price I'm willing to pay, but then the games begin. "Mr Jeffcoat, we can't give you the $2300 GMC loyalty discount because your truck is too old". So let talk about my truck; the SECOND reason Conley won't touch my 3/4 ton again, NOR will they get any of my business or my friends and family. I take care of my vehicles. My 2006 Victory Red 2500 Sierra could sit in your show room. It has OVER 300, 000 miles on it. That's a testament to how well made your trucks are. EVERY time I've pulled it into Conley for work, I've been asked it if I want to sell it. I just had the oil changed. Three people that work there complimented the truck and (again) asked if I'd like to sell it. I've gotten letters from Conley asking if I'd like to sell. YET, it's not worth the discount. SO, what your telling me is, LOYALTY has an expiration date. Last Jan. I had Conley do some work on the front end. A couple thousand worth of work if I remember right. When I brought it in for the oil change, (which, by the way, the ONLY REASON I took it there was because the young lady I talked to said, "bring it in at 1pm and we can get you right in............3 hours later) they said that I needed more front end work. NOW, I have no issue with getting the work done. My question was, THE TRUCK HAS PERHAPS 2000 MILES ON IT since last Jan; why didn't you see the issues then? What the hell was the mechanic doing when it was blatantly obvious that there was more work to be done. It should have been done LAST YEAR. I got in touch with the dealership. Some flunky was assigned to me, that was in a hurry to get me off the phone, said he'd check on it and he'd get back with me; STILL WAITING ON THAT CALL. I haven't posted my story yet on social media but it's going to happen after I finish with this. And NO, I'm not really writing this to Conley; I'm writing this to your boss up the chain. Conley has lost me. David E. Jeffcoat USN (SW) Retired

James Houser was a pleasure to work with. He did his best to get us in a great vehicle.

Fast repair

I had a great experience working with Richie. I highly recommend Conley GMC.

Staff was very friendly

The customer service was next level!!! Also loved that you are a truck centric dealership! FYI, I rarely write reviews, so this should tell you everything!

When I walked in , Kevin Gilbertson greeted me right away and I couldn’t have met a better person. That was the best experience I’ve ever had at a dealership, I couldn’t thank him enough the way he helped me to purchase my new car . He’s the best, THANK YOU KEVIN

Stephanie was a pleasure to deal with she was very professional and courteous. They handled my oil change, called me when it was finished and my truck my precious baby was out front waiting for me love Conley Buick GMC the best.

Lenny is great I only like dealing with him. He is honest and always gets me handled quickly

They accommodated me very well while I was waiting for my oil change to be done

Five star facility. Exceptional staff.

Worked us in the same day! 😊

Always professional, always a good job, never a problem. Friendly staff.

I brought my vehicle in for a concern, they checked it out and test drove it. Also had an oil change and tire rotation. All is good and Gavin was great

Lyndon was very communicative which I greatly appreciated

Took 61/2 hours to get a key fob programmed seamed awful long. The advisor Lyn Brown was pleasant to work with.

Quickest car purchase we ever made.

Prompt service

Excellent quality.. thank

Everything was good and smooth thank you

Very nice. Very accommodating. Helpful and efficient.

Kate was very professional and handled my isseu with ease

This was my very first time buying a GMC car and first time purchasing a car at Conley. I had a wonderful experience thanks to Brandon H, Kyle L & Josh S! I am SO happy with my new 2025 GMC Acadia and even more happy that I had a wonderful and painless car buying experience! From now on I will be buying cars from Conley!

Was having a moldy smell in my vehicle. They found the problem and fixed it. Parts and Service are awesome

great service across all touch points! and fast

Not sure if this dealer runs vehicles through a car wash after service or not but mine was not.

Best car buying experience I've ever had. Friendly staff. Knowledgeable. Efficient and effective. Top shelf experience.

I brought in 2 coupons to have my truck serviced. I was told they'd be used, they were not. Check out felt too rushed for me to ask further questions. Called Monday and Tuesday . Was left on hold for over 20 min. on Monday, 17 minutes on Tuesday. Was told "they were putting a chat in" and I'd be called right back. That was Tuesday at 10am. No call back. Finally was able to speak to Stephanie on Wednesday (who is my usual advisor). Stephanie said she would correct all the issues. I have been taking my truck to Conley for the 12 years I have had it. This is the first time I have felt like I didn't have a wonderful experience. And I just thought you should know. Thanks

Courteous professional and dependable service. I'm confident taking my vehicles to Conley GMC

Always transparent and very professional

Dennis was our salesman, and he met our requests and made everything as smooth as possible. He was always available to our calls and met our number on our trade in. Neil was our finance manager and he was very pleasant to deal with. No up sales and the number he told us was what we received as a payment. Actually about 50 cents less than what he originally quoted. Both gentleman are truly what salesman should be this day and age. And both are a breath of fresh air in going to buy a automobile. We will definitely be back for our next purchase. And we will be looking for Dennis and Neil to deal with. Thank you to both.

Best experience at a deal ship I have ever had. Don’t change a thing. Will always buy my truck there. I’m a life long Ford guy but Conley won me over

Prompt to get us signed in. Informed me it would take a couple of hours. Plus extra time allowed for oil change. Went at 2:30 to pick it up. Had to wait another hour. Appt was at 8:30 am

Great experience

I was told I wasn't going to be charged for a service and I was. It took me 3 days to reach someone, and then when I finally did, got false information that cost me more money than it should have.

AS USUAL very pleased with the way these have been taken care of for many years

Great

Reps showed courtesy, was very empathic to my needs and concerns. Was very knowledgeable about the cars shown which gave me confidence on making my decision to make a purchase.

Easy to do business with

Michael Rupp was excellent in or purchase of our new Yukon Denali. The out the door price was fairly offered without additional negotiation. We drove from Ocala to get the car and color we wanted after searching other dealerships for weeks. We are very pleased with our vehicle and the purchase experience.

Everyone was nice and professional. No unexpected issues.

Smooth and easy

I was there for an oil/ filter change. After getting home I checked under the hood to check the oil level because sometimes they leave it a half qt. Low. There was oil sprayed everywhere because the dipstick was sticking up about 6 inches. The tech didn’t push it fully in place. It seems as though every time I’m there for service work something is an issue .

The staff was professional and courteous. Dennis was a pleasure to work with on my sale.

Got the work done in one day.

We had a great experience! JJ was awesome and answered all questions I had. When inquiring about other dealership rebates he went above and beyond to explain and make sure we got the best deal.

Excellent service, friendly staff and professionally accomplished my purchase in a timely way

Staff was friendly and helpful. Easy to make an appointment online through the app.

Always great service!

Was having a moldy smell in my vehicle and it was taken care. Parts and Service are awesome!

First, we purchased our 2019 GMC new from Conley. We've had all service completed at your service center. When the truck simply lost power Memorial day weekend, we found ourselves stuck, had to call AAA and have the vehicle towed - not to Conley because it was Sunday and you aren't open...and Monday was Memorial day. So we called Tuesday and you could not even look at the vehicle for almost 2 weeks - honestly, we expected better treatment having purchased the vehicle from you. At any rate, we had it towed again to Conley on Thursday, June 5th. The technician called Friday to say how much the repair would be - I informed him that we had an extended warranty. He called back to confirm the name on the warranty & said he would get back to me with the results. We heard nothing. Monday, we received a request from Conley to rate our service experience - we didn't have the truck back because no one called Friday so we were in the dark about how the repair would be completed. It was not a positive experience overall. We are considering buying a new vehicle, but our interactions with Conley just haven't been that good.

I recently purchased a new GMC 2500 from Conley and the process was very smooth and JJ my salesman was great as well as all of the staff we dealt with. This was my second purchase from Conley and both times they have been great!

on time and got my car services

Always treated like family. Fair pricing and work is completed on time.

Easy to deal with, Prompt service, Fair price, A pleasant experience

Our service advisor Tony is the best! Took care of us in a very timely manner solving potential engine problem, loose oil filter leak, getting us back on the road.

I had never been to your dealership before and was recommended to contact you by someone from Firkins Chrysler. My check engine light was on, it was serious, I was anxious about it being covered under warranty. When I arrived in the service area, with no appointment, they took time to discuss the matter with me, go over my warranty and took my car same day. They said it could be 24-48 hours before they'd be able to just diagnose it (not repaired), but they had it repaired and ready to go within 24 hours. I picked up my car, they explained what it was, they happened to have the part and said if I had any further questions or issues, let them know. I would recommend Conley Buick GMC.

Quick and timely. Great team at Conley!

Just had oil changed, everything went well.

On time

Had an oil change and other relatedd service work performed

Courteous and friendly,and help me to make a good decision and choice.

Not bad

It first time that I was there, But Cody the salesman on his way out for the day instead stopped and ask if I need help. He stay and take his time to show us around even it was almost closing time.

Great service Person

GREAT JOB

Did a wonderful job

No problems.

Great experience. I highly recommend them

The minute I walked everyone was so kind and helpful. This is the second time I go to Conley Buick and both times I had great customer service.Gavin was very helpful and maintain contact with me. I also had great service with the person that gave me the loaner car.and everything went as promised.

They where busy the clerk said about an hour wait I gave the my car warranty so they could see my coverage but it was a 2.5 hours wait and I was there for an oil change.

Every bit of this experience was horrible, the customer service is trash. The dealership manager Doug had to get involved and then had to hand pick a tech Tony who also was very good. Even then the parts removed were new and as I went to grab them this morning, I saw they had been broken.

Great service, didnt wait long...enjoyed a cup of hot chocolate

Friendly and informative salesman

We had a great experience it was fast super easy

Great

Your service department is always excellent and easy to deal with. We are always very pleased with the service advisor and communication.

Need better communication! If you say your going to call me back...called @ 10 again at Noon and 1:30. Someone called..no message. Someone finally called at 4 ish...

Great servuce

Cody Galloway was amazing from start to finish. He was patient with the build out process and ordering of my new 2025 Yukon Denali Ultimate. Cody is one that made the difference with whole process

Dennis was our salesperson and he has been excellent to work with. He was very professional and never applied any typical car sales pressure on us which we appreciated. Also, after purchasing, a small dent and scratch was seen on the hood. Dennis immediately let us know that it would be taken care of with no charge. We are working on that presently and hope to have the hood painted soon. We love our new Envision Avenir and would not hesitate to recommend Conley Buick in the future.

Too much to type

Very good experience Lynne was absolutely spot on with everything. Vehicle was returned. Repaired quick quicker than I expected. Everything was just perfect. Thank you.

Jeff was fantastic

Lyn is a great service advisor. Got me in and out in a timely manner