Our Reviews

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Great service and very timely

Your service department was awesome! I wish your technician would wipe his handprints off of the vehicle when he is finished adding air to the tires. Brought it to my service rep and salesman's attention. Not their fault at all. Thank you for taking care of the problem and handling in a timely fashion.

Excellent service will definitely return.

thank you Nick

Was told it was going to be about an hour my appointment was at 11am and about 2 hours later I go to check and see what is going on and my car is sitting out front done and the attendant is stuffing his face with food and then couldn’t find my keys and being a complete slob and very unprofessional-

Our advisor I beleive her name was Stephanie was great. She did everything to getting us checked in and came and got us as soon as our vehicle was completed. Thank you

I had an appointment but had to wait 20 minutes before someone appeared at the desk to check me in. Perhaps it was a bad day. I came in for a routine oil change and tire rotation. I was told that the metal plug was stripped and needed to be replaced or oil would be leaking. I have not had a problem with leaking oil but I could see the plug was stripped. I was told it would cost $25 to replace. Since my car has never been serviced anywhere except the dealer I asked how this occured and was told use of improper tools or over tightening. It seems to me this was a dealer problem and not caused by anything I did and should have been paid for by the dealer and not me. Tony was very polite and I appreciated him explaining the situation but I still feel the dealer should have at least paid half the cost. My car was not reset to show that the oil was changed and I had to come back in a few days later so it could be reset. Lyn was very polite and efficient in getting it reset. I do appreciate the water and snacks available for the wait.

I was told that the tire they ordered and was in, I could come in anytime to get it put on. I waited from around 12:30 to 3:30 before it was installed. Three hours to put on the new tire seemed excessive to me and as a result, I do not intend to use Conley service again. Dealing with the sales department was a very commendable experience so that when Sunset GM said they couldn't get me an appointment for a few weeks, I decided the trip from Sarasota was worth it to go to Conley. The very long wait experience makes it not worth it any more.

The service department had the oil change done and the tire rotation done much faster than I expected.

PEOPLE AND QUALITY OF WORK ARE EXCELLENT!

People are friendly, repairs are done properly and on time.

Amazing Service

Ernie took great care of me.

I had a couple of issues that were not addressed until the service manager got involved at the end of my visit. He took care of everything and I left happy.

Brandon was great to work with.

Very good service

Everyone we worked with was helpful and polite. Felt confident in the deal we were getting and the people who were part of the deal.

Service rep was very helpful. She cared about each customer and did a wonderful job.

Ernie was very professional

Our advisor Lyn Brown was great to work with - very honest and competent. Getting through to someone however was extremely difficult. Overall impression is that the department seems understaffed.

vert good

Lynn, Nick, Katie, and Krista do a great job. Very professional! The techs as well!

I waited on my vehicle while an oil change, tire rotate, and software update was completed. I was told it could take up to 1 1/2 hours. After nearly 2 hours, I inquired about my truck. I was told it was on the lift and would be done 'shortly'. After another 50 min, my truck came out . As I approached to leave, I noticed greasy footprints all over my running board. After getting in, I also noticed that my 'oil change sticker' was not changed. I asked to have it changed and the service advisor went back to the back and grabbed one. I noticed it was only 6000 miles for the next service. I asked why it wasn't 7500 as the maintenance schedule suggests. Service advisor says the machine spits out the correct mileage. I have purchased 2 Sierra's here under the GM Employee program due to the family owned atmosphere. As a retired GM dealer, I would have been very upset if this lack of training took place at my dealership.

Serviced my car (oil change) in a reasonable time. I’m satisfied

Great experience, Angel was to very thorough and informative the entire process.

everything went awesome !

I noticed that everyone at the dealership were team players. They acknowledged me, said hello and made sure I was being helped during my entire visit. Refreshing customer service experience!

Everyone was professional and helpful.

Lyn Brown was professional, knowledgeable and friendly. He took the time to check out my vehicule and to make notes on the problem I was experiencing. He4 explained what the process would be in trying to find the problem. Would recommend Conely and wil be using them to service both of my Tahoes when I am in Florida.

Dennis and Chris went out of their way to find me my perfect car! I'm very happy.

service was faster than expected. Could us a car wash?

Stephanie was great. Service was professional, on time and correct.

Lyn was great , great service

Technician was very professional and helpful.

service advisor was great

Service was on time and completed as scheduled.

Very accommodating. Ordering new parts for me.

Service writer was friendly and efficient.

Very impressed with the professionalism and communication we received from the service department. The hole experience was seamless

The service advisor Anthony Clark was not too friendly, he deserves 1star .I asked for oil change and tire Rotation. I tried to give him 10% coupon and he said it doesn't apply to this service. After 2.5hrs he came to me that I need a Brake fluid flush, it seems to me every customer in the waiting room the whole time I was there the customers were ask from there service adviser the needed extra work done, that is so strange. Wenn I had 31000 miles on my car last year the Advisor told me I need Transmission fluid changed. The Book says 45000 miles you people tried to get the most money from the customers. I been buying Buicks since 2012 with Tom and Daniel never had any problem. My Bill was $ 273.79 and I gave him the 10% coupon and he only discounted me $15.00 from the total amount. I bin driving for 65 years that I need Transmission fluid changed and Brake fluid flushed with so low mileage. That is so strange. I am aGM Retire. I think the people should get served with dignity and don't get frustrated .

Problem not solved, parts on back order.

They were awesome & fast

Excellent

Nick and Lyn took great care of me and got my truck running great again. Thanks guys!

I love my truck but it took months before I could get in for service with a new vehicle bought this past Nov I have 5 star but I did not get resolved as they said they could not hear sane noise from brakes that I was experiencing also waiting on a part for another issue computer so just a little concerned that I hade already started having issues Everyone who helped me with my purchase and Christina helped me to get lived up w vehicle to use for 2 days while Conley runs tests I hope all resolved very soon and I don’t have anymore issues

So much better than Cox Chevrolet!!! Will always use Conley for now on!

My Conley team included Blake (Sales person), Cara (Delivery Specialist), and Neal (Finance). All three “players” contributed to my exceptional experience. Impeccable knowledge, patience, personable and follow up. My husband recently purchased a car. He is still talking about the exceptional service that he observed from my Conley “team”. Regrets that he didn’t purchase his car from Conley

Excellent service and communication. Stephanie did a great job.

The actual bill exceeded the estimate made at the time of the service by approximately $200. Also, the technician evidently started to work on the rear brakes rather than the front brakes.

Written an email to Doug service manager detailing terrible service. See him

Honest and good communication from the Jeff and Kyle

Your guys are top notch.

Kevin is a great guy and was patient with my wife and I.

Check in took forever but Erny was super polite and helpful. He kept me updated on my truck and had it ready when he said it would be. There was some confusion at pickup apparently no one told Erny it was done but it was and the work was completed to my satisfaction.

Traded in a 2019 Acadia and bought a 2025 Acadia Denali. Sales person Blake was courteous and polite and we were able to reach an agreement after a short while. Trade in value with manager was fair and vehicle delivered in a timely fashion. I will have to return for instillation of luggage rack since it needed to be ordered but not a problem. Happy with the process.

I can't speak more highly of Blake, Dennis, Josh and Kara. We aren't frequent new car buyers and it's a process we typically dread. I was connected via online sales and everything was seamless and quick from there. True team work from the group so we didn't spend all day the dealership once the vehicle was on the lot and it was time to do paperwork and get acclimated to the tech. We hit a few lots in Charlotte, NC, where we are from prior. this experience was the opposite, making sure we got what we wanted and not a high pressure or take it or leave it experience. I will point others to Conley and this group. It was worth the little bit of extra effort to come down to get specifically what we wanted in a professional and courteous manner.

Everyone is the Dealership was very friendly, helpful, and easy to deal with. I would recommend this dealership to anyone looking to buy or service a car.

They have ordered a part and I am hoping this will resolve the issue.

Treated professionally, in and out quickly.

It was a smooth process from the drop off to the pick-up. I can always count on you to do an excellent job and feel that you don't take advantage of your customers. Erny did an awesome job and my air conditioning is working like new. Also, the car was done sooner than anticipated. Thank you.

Easiest vehicle purchase ever!

Jeff and Neal are amazing

Richie was easy to work with

Best experience ever

Great Team!!

Scheduled a “free” oil change and multiple point inspection. The car was bought new in November with only 4400 miles on it at the time of the oil change. Arrived at 0950 for a 10 am appointment- car was back at 1115. We hopped in and ready to take off to the mall for some lunch and shopping time. All of a sudden the “low oil pressure” warning light came on when we were on your property at the end of the service bays. We had to shut off the vehicle in the immediate road way. I went back for the service concierge explained the problem. He noticed the trail of oil leading to the car stopped and parked in the middle of the roadway. He grabbed the service tech and the oil dipstick was DRY!!!! We left a couple quarts of oil at the parking spot and trailed it down to where we just stopped and turned it off. They had to put more oil In just to drive it over to the service bay. No recompense or swift delivery to the service manager was done. We had to again wait u til 1230 to get the car back and ask to speak to the service manager about recourse in case the engine seized. The concierge and service tech did not direct us to the service manager at all. I think as expensive as cars are, we should have been directed right to the manager. Not sure if it was a faulty oil filter or installation error- but the service manager should have been involved straight away to take the lot number of the filter and write a report if it truly was a product defect.

Lyn Brown was my service advisor. He was very helpful with my warranty and making sure the car was fixed correctly. While he was getting my car, several other service advisors checked on my to make sure I was being helped. I’ve bought two SUVs from Conley. The decision to buy the second one was because of the service department. Thanks

Found the truck I wanted and was easy to deal with

The service writer was very helpful and job was done when promised

All the staff I worked with were polite and professional.

Quick in and out. Took long time to get the tire to Conley, but service was great.

Bobby in fleet sales is a great person to deal with. Very helpful and east to talk with. I appreciate him handling my purchase. I would recommend him and use him again when a need arises. Zach the finance Mgr. is a great person to deal with. Easy to talk with and very helpful with no pressure just information. Overall this transaction was smooth and painless thanks to good sales people at Conley GMC.

JJ Parsons did a great job with the entire sales process.

Easy in, easy out. Met all expectations.

Great service. Quick and effi

Service good but put 38 lb psi in new tire

Great communication, easy process. Brandon was great

Dennis was very understanding and helpful with our special situation.

Hayden did a great job!

Jeff is the best salesman I’ve worked with and I purchase a lot Of vehicles

The service advisor did a great job keeping me informed of the repair process. Great service by a great dealer. Thanks.

Everything was great, just wish I was told about a recall they fixed while I was there before they fixed it. Not a biggie, but good to know stuff. Just a suggestion not a complaint

Stephanie Perkins, service advisor, did an outstanding job taking care of my GMC Terrain.

My auto problem was not consistent over a period of about six weeks. Lynn treated me great. Every time I came in he was there to help & finally the problem was solved.

Seems like every time I come for service there's an issue this most recent time I was told when I bought my service package I had oil changes up to 100,000 miles that's not true they tell me the service package only includes six not once was I ever told there's a number associated with the oil changes up to 100,000 miles from my new truck how to wait about an hour or so to figure it out with the staff they gave me a few more oil changes to hopefully get me to 100,000 miles like they said when they sold me the maintenance package

Get your phone system fixed!

Very fast, was in and out in no time. Great job Stephanie and team!

I have always received excellent service from Conley, and have complete trust in their service department. Over the years I have come to value them as friends and especially Nick. They have always rendered the type of automotive service the public deserves.

The 3 ladies that I dealt with were very friendly, respectful and more than competent. One even asked me if I minded if they moved my seat as they are taller than me, never had that happen before.

Jay was amazing

I had been looking for the perfect truck for me when I saw the truck on your website. We went in on Saturday to view and test drive thetruck. James Houser approached us very professionally and asked if he could help us. I am so glad it was James that made contact. After locating the truck and moving several other trucks to free it for a test drive we were off. James let me drive as long and as far as I needed to get a feel of the truck. I was impressed with his knowledge of the truck despite being relatively new to the dealership. I found the negotiating on price to be easy with no pressure at all. Again James was excellent. The closing went very well and again I was not pressured to buy anything I didn't want. All in all I had a very nice experience purchasing my truck and I felt I got a great deal. I will recommend Conley Buick GMC and James Houser to my friends and family.

Respectable service advisor, quick to set up appointment

Everythibg was good

Was told I had appointment that it would take about 50 minutes. But 2 1/2 hrs later when the tech started it was done in about 20 minutes,the tech was great.

It was good.Chris was very helpful. It was the first time I had been over at the fleet service department. All the guys seemed very helpful.

Veey good experience.

It was pleasant experience with great customer service.

Great service

Andrew Burgess was awesome. Knowledgable of all aspects of the vehicle I was buying. Provided valuable insight on registration, insurance as well as ceramic coating of the vehicle.

My experience with Conley when it comes to service for my vehicles is quite frankly abysmal overall. This time the issue is, I brought my truck in last week for a check engine light and an oil change. They determined it was my battery, which I somewhat expected. They said that was the only issue, so I paid and went home. Next day the light comes back on, so I called back to get it in and I was set to bring it in on Tuesday morning for “Priority” service since I had to bring it back in. I called multiple times on Tuesday to follow up to find out what was going on, and never once got a return phone call. Finally I was told the technician had been working on it and essentially couldn’t figure it out and had to call GM tech support. All said and done, it was the fault indicator wasn’t reset for replacing the battery. So my truck had to stay overnight for this. Quite frankly, I think the service person lied to me when I finally spoke to him. When I questioned him, the story changed. This is not the first time I have had issues with the service department there. Most of the people we get are rude and just simply act like they don’t care. When you walk up the counter, they simply act like you aren’t there, a simple acknowledgement and I will be with you in a minute would go a long way.

Always have great service

Service Dept.Rocks .I thought i had a problem, took my car in .They check the car out assured me . They found nothing wrong . Call me while they had my car twice . When i picked it up . No Charge !! I really couldn’t believe it !! Wouldn’t even take a tip !! This Dealership..Has it going on . I will keep going to them and would highly recommend this dealership!!Thank you Rena

Brandon Hartwig keep me updated on eta of truck. Delivery was scheduled and ready when I arrived. Excellent work Brandon! I’ll be back to Conley GMC for my next vehicle purchase.

My salesman had a lot patience we with me. Help me out a lot for me the get the vehicle I wanted . Over all he did an excellent job towards us and I thank him for that My salesman is Mr Cody Galloway . Great job

Jeff was outstanding in coordinating my purchase from out of state and facilitating the closing to ensure a great experience.

exellent work. best service.thank you so much

Jj was great. Very responsive and answered all of my questions quickly

Best in the south !

I had The BEST experience. This is my third lease. I come back because I trust Conley and Richie Averill went out of his way to make sure I was comfortable from the get go. I had no idea what I wanted and he took the time to figure that out with me.

I was greeted upon arrival. It was a smooth drop off process to get my truck serviced

Service was great

Great experience purchasing our Enclave with Richie!

Happy with the customer service and timeliness of the maintenance service

Excellent service

Friendly and professional

Our salesman Jeff was very low key and helpful. We were lucky that you had the exact car and color in stock. Overall experience was excellent.

Everything went great. Nick and Lynn got everything completed in a timely manner. You have a first class service team. Thanks again Nick you're very proactive and have a great team. Larry and Judi Gabbard

Richie Averill was great, he worked with me to find the exact car I wanted. He is very polite and accommodating.

whole staff did a great job. JJ did a great job and was very helpful with the features on my new truck. The gentleman that set up my financing was also very efficient and helpful in the process.

Work was completed as promised

I was the first person at the service department on Friday morning (7:30 a.m. appointment) yet it still took you well over 90 minutes to change the oil and rotate 4 tires - I could have done it at home myself in less than half that time!! Then you have the audacity to call me on Saturday to see how you did (really on a weekend!)?!?!? Today I had an appointment to get the steering wheel on my wife's brand new Yukon replaced - the one you told that I needed when I was there a month ago for service on the vehicle - I arrived at 8:20 for an 8:30 appointment - at 8:40 I was told by your service writer that the steering wheel would not fix the problem but he was getting with the service manager to verify - after waiting another 20 minutes, I was told that you were not authorized by GM to replace the steering wheel under warranty - now you have a $2500 steering wheel sitting in your parts department because I walked out after being told that you didn't know how long it would take to get authorization. I was about to make a deal on a brand new Sierra 1500 Denali Ultimate but that is now off because you have THE WORST SERVICE DEPARTMENT ON THE PLANET!!! Good ridden!!

My advisor Lyn was very polite, helpful and had my work completed in a timely manner.

Great experience from ordering my customized Yukon XL to taking delivery.

Smooth transaction JJ did an outstanding job

Quick, efficient service; comfortable waiting area; courteous staff; fair pricing.

We live in Indiana and James Houser and Eric Purdum worked with us from Florida. They were both very helpful and walked us through every step we needed to take to purchase our new 2025 Acadia. I highly recommended both of those men and will definitely work again with Conley Buick GMC.

Got me out easily and quickly as requested as I had a seven hour drive returning home. Thank you.

Everyone was great and JJ did an excellent job on helping me find what I was looking for.

The reason for my visit was to address the L87 engine recall, however GM has not come up with a fix. Thus an fixes are still active.

Excellent service visit. The work completed in a timely and efficient manner and communication about the process/timeline was provided.

The team at Conley did an excellent job finding the right vehicle and made the purchase process as simple and streamlined as I’ve seen

prompt quality service as always

I would purchase my next new car from Conley.

The staff at Conley Buick GMC are always helpful, professional and knowledgeable. They make buying a car stress free and enjoyable.

What a fabulous experience at Conley Buick! After test driving several vehicles, I knew the Envision was the one for me. The salesman (JJ) encouraged me to try each trim level and took the time to explain the advantages of each. He was incredibly patient, asked thoughtful questions about what mattered most to me, and never once made me feel pressured. In the end, he teamed up with the General Sales Manager, Kyle Levins, to find the perfect fit—both in features and budget. The purchase process was seamless. While we enjoyed an early dinner with family across the street, JJ partnered with the Finance Manager (Josh) and had all the paperwork ready to go when we returned. In the middle of signing, we noticed friends in a nearby office and excitedly ran out to see their new vehicle – and chat for a few minutes. Josh never once seemed annoyed that we were keeping him even later on a Friday. Instead, he patiently waited for us to return, finalizing everything efficiently so that we could enjoy our evening in our new car. I usually dread car shopping, but this time was different. I felt genuinely valued as a customer. Every team member respected my time and shared in the excitement of my new purchase. I highly recommend working with the staff at Conley Buick!

The entire experience with Conley Buick GMC has been outstanding! Cody Galloway is the best - he listens, he communicates, he works his butt off for you.

Excellent service, very helpful sta

Our sales person, Richie A, was helpful and accommodating throughout the process. Richie went out of his way to search for a vehicle that we wanted. We would use him or recommend him to our family and friend to purchase another vehicle.

Had tires rotated and aligned … picked up the car and had to put air in 2 of the tires they were at 25 psi…. thought that would have been standard procedure to check the air pressure…

Great service. Good team and everyone was courteous

Damaged door and trim while installing new engine. Waiting on part to fix. New engine is missing the engine cover which needs to be installed. I will post my review once all work is completed.

They accommodated me very well while I was waiting for my oil change to be done

Five star facility. Exceptional staff.

Worked us in the same day! 😊

Always professional, always a good job, never a problem. Friendly staff.

I brought my vehicle in for a concern, they checked it out and test drove it. Also had an oil change and tire rotation. All is good and Gavin was great

Took 61/2 hours to get a key fob programmed seamed awful long. The advisor Lyn Brown was pleasant to work with.

I don't know which part of this dealership disappoints me more. I've tried to buy a truck, (800+ score, but would pay cash) except Conley would rather play games than sell a truck. They've had the truck I wanted at the price I'm willing to pay, but then the games begin. "Mr Jeffcoat, we can't give you the $2300 GMC loyalty discount because your truck is too old". So let talk about my truck; the SECOND reason Conley won't touch my 3/4 ton again, NOR will they get any of my business or my friends and family. I take care of my vehicles. My 2006 Victory Red 2500 Sierra could sit in your show room. It has OVER 300, 000 miles on it. That's a testament to how well made your trucks are. EVERY time I've pulled it into Conley for work, I've been asked it if I want to sell it. I just had the oil changed. Three people that work there complimented the truck and (again) asked if I'd like to sell it. I've gotten letters from Conley asking if I'd like to sell. YET, it's not worth the discount. SO, what your telling me is, LOYALTY has an expiration date. Last Jan. I had Conley do some work on the front end. A couple thousand worth of work if I remember right. When I brought it in for the oil change, (which, by the way, the ONLY REASON I took it there was because the young lady I talked to said, "bring it in at 1pm and we can get you right in............3 hours later) they said that I needed more front end work. NOW, I have no issue with getting the work done. My question was, THE TRUCK HAS PERHAPS 2000 MILES ON IT since last Jan; why didn't you see the issues then? What the hell was the mechanic doing when it was blatantly obvious that there was more work to be done. It should have been done LAST YEAR. I got in touch with the dealership. Some flunky was assigned to me, that was in a hurry to get me off the phone, said he'd check on it and he'd get back with me; STILL WAITING ON THAT CALL. I haven't posted my story yet on social media but it's going to happen after I finish with this. And NO, I'm not really writing this to Conley; I'm writing this to your boss up the chain. Conley has lost me. David E. Jeffcoat USN (SW) Retired

Stephanie was a pleasure to deal with she was very professional and courteous. They handled my oil change, called me when it was finished and my truck my precious baby was out front waiting for me love Conley Buick GMC the best.

Lenny is great I only like dealing with him. He is honest and always gets me handled quickly

Nick help getting the windshield switched out

Neal, angel and the Conley Buick GMC team are amazing. Happy to do business with them.

I was in and out within 1 hour for an oil change and tire rotation. The service advisor was great.

Gavin was exceptional when our car was towed in for a check engine light, and the car would not start. Gavin called first thing in the morning letting us know what the code was showing. He then called to let us know we needed a fuel pump, car was repaired and ready to be picked up by 1:00 p.m. and the service was exceptional

Lynn, Gavin, Kate, Krysta, Isabelle, Nick, Juan in parts and Juan the tech all did a great job! Always good to see them!

Lyndon was very communicative which I greatly appreciated

Service was great and the process to get my vehicle in and out was easy. The advisor was amazing and did a great job with understanding my concerns and getting them taken care of for me.

My salesmen Mike Rupp made this process extremely easy and I was in and out with-in a couple of hours. Everything was perfect

Fast repair

I had a great experience working with Richie. I highly recommend Conley GMC.

Staff was very friendly

The customer service was next level!!! Also loved that you are a truck centric dealership! FYI, I rarely write reviews, so this should tell you everything!

When I walked in , Kevin Gilbertson greeted me right away and I couldn’t have met a better person. That was the best experience I’ve ever had at a dealership, I couldn’t thank him enough the way he helped me to purchase my new car . He’s the best, THANK YOU KEVIN

Excellent quality.. thank

Everything was good and smooth thank you

Very nice. Very accommodating. Helpful and efficient.

Kate was very professional and handled my isseu with ease

Got the work done in one day.

We had a great experience! JJ was awesome and answered all questions I had. When inquiring about other dealership rebates he went above and beyond to explain and make sure we got the best deal.

Excellent service, friendly staff and professionally accomplished my purchase in a timely way

Staff was friendly and helpful. Easy to make an appointment online through the app.

This was my very first time buying a GMC car and first time purchasing a car at Conley. I had a wonderful experience thanks to Brandon H, Kyle L & Josh S! I am SO happy with my new 2025 GMC Acadia and even more happy that I had a wonderful and painless car buying experience! From now on I will be buying cars from Conley!

Was having a moldy smell in my vehicle. They found the problem and fixed it. Parts and Service are awesome

Courteous professional and dependable service. I'm confident taking my vehicles to Conley GMC

James Houser was a pleasure to work with. He did his best to get us in a great vehicle.

Quickest car purchase we ever made.

Prompt service

The staff was professional and courteous. Dennis was a pleasure to work with on my sale.

Always great service!

Was having a moldy smell in my vehicle and it was taken care. Parts and Service are awesome!

First, we purchased our 2019 GMC new from Conley. We've had all service completed at your service center. When the truck simply lost power Memorial day weekend, we found ourselves stuck, had to call AAA and have the vehicle towed - not to Conley because it was Sunday and you aren't open...and Monday was Memorial day. So we called Tuesday and you could not even look at the vehicle for almost 2 weeks - honestly, we expected better treatment having purchased the vehicle from you. At any rate, we had it towed again to Conley on Thursday, June 5th. The technician called Friday to say how much the repair would be - I informed him that we had an extended warranty. He called back to confirm the name on the warranty & said he would get back to me with the results. We heard nothing. Monday, we received a request from Conley to rate our service experience - we didn't have the truck back because no one called Friday so we were in the dark about how the repair would be completed. It was not a positive experience overall. We are considering buying a new vehicle, but our interactions with Conley just haven't been that good.

great service across all touch points! and fast

Not sure if this dealer runs vehicles through a car wash after service or not but mine was not.

Best car buying experience I've ever had. Friendly staff. Knowledgeable. Efficient and effective. Top shelf experience.

I brought in 2 coupons to have my truck serviced. I was told they'd be used, they were not. Check out felt too rushed for me to ask further questions. Called Monday and Tuesday . Was left on hold for over 20 min. on Monday, 17 minutes on Tuesday. Was told "they were putting a chat in" and I'd be called right back. That was Tuesday at 10am. No call back. Finally was able to speak to Stephanie on Wednesday (who is my usual advisor). Stephanie said she would correct all the issues. I have been taking my truck to Conley for the 12 years I have had it. This is the first time I have felt like I didn't have a wonderful experience. And I just thought you should know. Thanks

Always transparent and very professional

Dennis was our salesman, and he met our requests and made everything as smooth as possible. He was always available to our calls and met our number on our trade in. Neil was our finance manager and he was very pleasant to deal with. No up sales and the number he told us was what we received as a payment. Actually about 50 cents less than what he originally quoted. Both gentleman are truly what salesman should be this day and age. And both are a breath of fresh air in going to buy a automobile. We will definitely be back for our next purchase. And we will be looking for Dennis and Neil to deal with. Thank you to both.

Best experience at a deal ship I have ever had. Don’t change a thing. Will always buy my truck there. I’m a life long Ford guy but Conley won me over

I was told I wasn't going to be charged for a service and I was. It took me 3 days to reach someone, and then when I finally did, got false information that cost me more money than it should have.

AS USUAL very pleased with the way these have been taken care of for many years

Great

Reps showed courtesy, was very empathic to my needs and concerns. Was very knowledgeable about the cars shown which gave me confidence on making my decision to make a purchase.

Easy to do business with

Michael Rupp was excellent in or purchase of our new Yukon Denali. The out the door price was fairly offered without additional negotiation. We drove from Ocala to get the car and color we wanted after searching other dealerships for weeks. We are very pleased with our vehicle and the purchase experience.

Everyone was nice and professional. No unexpected issues.

Smooth and easy

Prompt to get us signed in. Informed me it would take a couple of hours. Plus extra time allowed for oil change. Went at 2:30 to pick it up. Had to wait another hour. Appt was at 8:30 am

Great experience

I was there for an oil/ filter change. After getting home I checked under the hood to check the oil level because sometimes they leave it a half qt. Low. There was oil sprayed everywhere because the dipstick was sticking up about 6 inches. The tech didn’t push it fully in place. It seems as though every time I’m there for service work something is an issue .

Easy to deal with, Prompt service, Fair price, A pleasant experience

Just had oil changed, everything went well.

On time

I recently purchased a new GMC 2500 from Conley and the process was very smooth and JJ my salesman was great as well as all of the staff we dealt with. This was my second purchase from Conley and both times they have been great!

on time and got my car services

Did a wonderful job

It first time that I was there, But Cody the salesman on his way out for the day instead stopped and ask if I need help. He stay and take his time to show us around even it was almost closing time.

Great service Person

GREAT JOB

Dennis was our salesperson and he has been excellent to work with. He was very professional and never applied any typical car sales pressure on us which we appreciated. Also, after purchasing, a small dent and scratch was seen on the hood. Dennis immediately let us know that it would be taken care of with no charge. We are working on that presently and hope to have the hood painted soon. We love our new Envision Avenir and would not hesitate to recommend Conley Buick in the future.

Always treated like family. Fair pricing and work is completed on time.

Our service advisor Tony is the best! Took care of us in a very timely manner solving potential engine problem, loose oil filter leak, getting us back on the road.

I had never been to your dealership before and was recommended to contact you by someone from Firkins Chrysler. My check engine light was on, it was serious, I was anxious about it being covered under warranty. When I arrived in the service area, with no appointment, they took time to discuss the matter with me, go over my warranty and took my car same day. They said it could be 24-48 hours before they'd be able to just diagnose it (not repaired), but they had it repaired and ready to go within 24 hours. I picked up my car, they explained what it was, they happened to have the part and said if I had any further questions or issues, let them know. I would recommend Conley Buick GMC.

Quick and timely. Great team at Conley!

Had an oil change and other relatedd service work performed

Courteous and friendly,and help me to make a good decision and choice.

Not bad

No problems.

Great experience. I highly recommend them

The minute I walked everyone was so kind and helpful. This is the second time I go to Conley Buick and both times I had great customer service.Gavin was very helpful and maintain contact with me. I also had great service with the person that gave me the loaner car.and everything went as promised.

Very good experience Lynne was absolutely spot on with everything. Vehicle was returned. Repaired quick quicker than I expected. Everything was just perfect. Thank you.

Jeff was fantastic

Too much to type

They where busy the clerk said about an hour wait I gave the my car warranty so they could see my coverage but it was a 2.5 hours wait and I was there for an oil change.

Every bit of this experience was horrible, the customer service is trash. The dealership manager Doug had to get involved and then had to hand pick a tech Tony who also was very good. Even then the parts removed were new and as I went to grab them this morning, I saw they had been broken.

Great service, didnt wait long...enjoyed a cup of hot chocolate

Friendly and informative salesman

We had a great experience it was fast super easy

Great

Your service department is always excellent and easy to deal with. We are always very pleased with the service advisor and communication.

Need better communication! If you say your going to call me back...called @ 10 again at Noon and 1:30. Someone called..no message. Someone finally called at 4 ish...

Great servuce

Cody Galloway was amazing from start to finish. He was patient with the build out process and ordering of my new 2025 Yukon Denali Ultimate. Cody is one that made the difference with whole process

It's was great

Great service provided

My truck has been in the shop 13 times. No fix for the 6.2 recall yet. Third catalytic converter, two sets of lifters, several other issues. The people are very nice, but I am taking back my truck and applying for a lemon law waiver.

Lyn is a great service advisor. Got me in and out in a timely manner

I drove over 15 hours from West Virginia to Florida to purchase my GMC 3500 dually from Conley Buick and I DO NOT regret it! The service was great. Kevin the salesman there was so easy to deal with and a good guy. He made it happen. The truck was parked front and center, gleaming in the beautiful Florida sun when I pulled on the lot. They helped me get set up with all the apps and services on the new truck. The whole process was flawless! The weather was great, the beaches were beautiful, the people there are awesome. Do yourself a favor and make the trip down to the beautiful state of Florida to deal with Conley Buick GMC. They will take care of you like they took care of me. DO NOT forget to stop for peaches in Georgia on your way out! THANKS AGAIN to Kevin and the rest of the team at Conley Buick GMC. Zack

Very quick to respond to my initial phone inquiry. Professional and helpful, low key, no pressure.

Friendly service reps who were great to deal with.

As a walk in i was greeted, explained and they got the job done on about 2 hours

Great salesman. Knowledgeable about the vehicles. Very accomodating; listened well. Sales manager followed up on potential vehicles at other dealerships.

Very good service,Josh and Jim Houser were very professional ..

Gavin did a great job!

AMAZING

Friendly, professional staff.

Excellent service. Efficient advisor.

My advisor was Stepanie, Good caring people that know customer service are rare. I had an issue and Stepanie made sure it was resolved and I left satisfied. As a long time customer I’m happy to see that you’re still worth taking my business to!

Stephanie was very helpful.

Great job and fast service

Arrived 45 minutes before my appointment. The service folks said that’s ok, don’t worry about it. They serviced my truck, put on new tires and wiper blades, beating any price in town. I was in and out in a hour and a half. Great service again and many of the Conley Team stopped by and said hi and how was I doing. Conley is the best home town dealership in the country, yes, country.

Appoint scheduled and they never called nor changed the oil. Picked the car up with no service done. My last 3 visits have gone the same way. Not what I had experienced previously or expected. William Whaley

Very pleasant experience. All sales/managers were very professional and not pushy at all especially Jeff wells. I would definately recommend Conley GMC.

Tony, my service advisor listened my issues.He has always taken good care of me and my Vehicle. Brought vehicle in for service oil change, Passenger side Mirror was not working was replaced 0 issues. Front end popping noises when turning the steering wheel while backing and forward at low speed. New control arms installed no help. Truck drives great at normal speed. I will be bringing the truck back after trip to Georgia. I have always been happy with Conley I'm sure they'll get this fixed. I'll be scheduling another appointment next week. Thanks let's get to the bottom of the steering popping noises. Thanks

Dennis did a great job taking care of us.

Friendly, courteous, knowledgeable, helpful. James and Josh stayed after hours to get me my new truck.

Rich Averill was great to work with on purchasing my new 2025 GMC 2500HD Denali Ultimate. We agreed on a price early one morning and picked my truck that afternoon.

My infotainment system kept going black. Just needed a software update. Lyn, my advisor was awesome & took good care of me.

Friendly professional employees

JJ was our sales associate. Super to work with and very knowledgeable about our vehicle. Closing was a breeze.

Houser and Alan were great. Outside of those, 1 star.

Scheduled appointment time at dealership work was completed as planned

I was happy with the resolve of my issues however hard to get to talk with someone very difficult to get a response from anyone when you leave messages told vehicle was ready went over only to be told not ready on Saturday they needed to keep till Monday got there Monday only to be told it was ready on Saturday but they were too busy to call and let me know

James Houser was outstandingly!

We were told it would take 24hrs to diagnose the check engine light. We were told to go & call Enterprise to get a rental car. After a half hr on the phone, my husband asked Doug if he could help us. He immediately took us to Jenny who has a loaner truck for us.We think that Gavin should have known to send us to Doug or Jenny in the first place. The car was ready within hrs so we had to drive back down to pick it up. We waited over 20 mins because Gavin couldn't find the car!! This is the second time that the car could not be found. Not sure what the issue was, but both times the keys weren't in the box.

Staff was great. Told me what to expect and everything was as expected.

Great experience. No hassle!

Prompt, friendly, knowledgeable

Quick efficient and very professional.

Fast and friendly

Amazing experience! I had a lot of logistical and paperwork challenges from purchasing from out of state and everyone at Conley helped resolve the issues with patience. Especially JJ and Valerie. Really appreciate it!

You guys are the best! Professional and efficient! Thank you for doing an excellent job! Please keep it up!

I stopped in without an appointment at 11:45 A.M. on Wednesday and they checked me in but said mechanics are out on lunch break and will work me in as soon as possible. All service was done and I was on my way by 1:30. I was very happy with the service and a full report was given.

Comfort while waiting. Helpfulness of Gavin helping me to use my GMC points- God bless him . Kindness of all

Fast Everyone was nice. No pressure to buy.

EXCELLENT SERVICE AS ALWAYS.

Every time I take my 1500 AT4 Truck or my Yukon Denali in for service the cars come back very dirty. Floormats dirty with oil footprints, steering wheel covered in dirty hand prints, just overall lack of care while the car is being worked on. I want to keep my service with the dealership I purchased from, but frustrated when I get the vehicles back. Communication from advisors could be better as well, example. " I will call you with an update by the end of the day"...no call for 2 days

Employees were polite and helpful. In the past, some were not accommodating nor pleasant and helpful Seems to be a big improvement in personel

Very helpful with all our questions

Quick and easy to get a fair price, I did this by email prior to visiting the dealership. Everything was handled professionally and the process was quick.

I knew the vechicle I wanted before visiting the dealership, but wanted to test drive one first. I test drove then told sales person I was not ready yet but would be in a coupe of weeks. No pressure by sales person which I liked. When I was ready about a week later, I called the sales person and we negoiated a price which I finally accepetd. Came in next day and drove away...

Gavin, the service rep did an outstanding job!

Quick and relatively easy process. Good communication. Honest and kind sales rep.

Everyone I encountered was incredible and helpful. Ritchie went above and beyond for me. I can’t thank him enough.

Took 2 days longer than was told

Lyn was great. He always takes care of my concerns quick and timely. I would recommend him to anyone who uses GMC.

Tony the service advisor kept me informed and up to date on the progress of the repair. He made sure I was taken home that day because it was a big job, and made sure I had a vehicle to drive when there was a part delay.

My experience at Conley was amazing! Everyone was so attentive and easy to communicate with. Andrew made the experience especially great due to his outstanding customer service and all the help he was able to provide.

Quick and fair

We brought our Buick Encore in for its first (free) oil change and tire rotation. They also solved our problem of not being able to get the second seat back to the upright position after having it down to use the cargo space. (It turned out to be the seatbelt was done up and that prevented the seat from going up.) The waiting room was very comfortable and the service was great.

The service writer was prompt, courteous, patient, and informative. The check engine light was on, and when the cause was determined, a part was replaced. Early on we had been informed the vehicle might be in the shop 2-3 days, and that Conley no longer provides a shuttle service. This is very disappointing, and will directly impact our choice of dealership for our next vehicle purchase. Bottom line, personnel good, work performed good, Conley not good.

Excellent from start to finish. Worked with Andrew in sales. He was knowledgeable and patient, answering my questions.

Very professional and answered all questions

EXCELLANT TIME

It was supposed to be an hour for an oil change I was there for over three hours. I’m pretty sure my tires weren’t even rotated. There was grease on my doors I never received any paperwork about my engine. There was no feedback about my vehicle recalls.

Ernie and Neal in finance were excellent, they made all the process super easy. Really good.

Step by step, each process went smooth----very impressed with all employees. They answered all questions we asked. We will continue at Conley's for service also.

Did exactly what I asked for regarding tire pressures and new battery. Did complete maintenance. Very fast.

very good

Great service by Tony in service very polite and courteous

Richie our salesman was great Very courteous smart and not pushy at all Highly recommend Richie

excellent customer service

Just a great experience, All and All from Andrew the salesman to the management and even the young lady that helps us learn how to use her new car. A very friendly family orientated company.

forgot to put valve caps on tires

I recently purchased a new vehicle and had an outstanding experience from start to finish. Richie, my sales consultant, was incredibly helpful and made the entire process feel smooth and stress-free. Kyle went above and beyond to help us find the right deal that fit our needs, and Neal in financing took the time to break everything down clearly, making sure we understood all the details. The entire team was knowledgeable, supportive, and genuinely focused on creating a great buying experience. I couldn’t be happier with my purchase and highly recommend them to anyone in the market for a new vehicle!

Probably the worst experience ever. Scheduled for tire rotation, alignment, and check tire pressure cause 1 showed low, and oil change. Stated they can't do tire rotation. 3.5 hours later they came and said I was ready. No alignment done said "you wanted alignment" said they could do it now. Said no thank you. Only thing on bill was oil change. Paid went to get vehicle and tires were not filled. Went back in and they said they would get it back and take a look. 1 hour later, got the vehicle back and tires were filled " over pressure". Left very dissatisfied.

You have sunk to new lows! Brought the vehicle in at 9:45 AM for a 10 AM appointment. Came back from Kiki‘s at 11:20 AM. A vehicle hadn’t even been put into the shop yet! How about managing people‘s expectations? What’s the point of making an appointment? The only thing you’ve got going for you Frankly is Nick, Phil, Gary and that’s it. Your manager Doug doesn’t even bother to call people back as evidenced when we had problems with the transmission. I was gonna give you another chance as I bought four vehicles from Conley now, and I was in the market for another vehicle. But I will never give you guys a dime for a new vehicle. Keep it up and you’re not gonna have a business.

Great experience. Everything was done quickly and efficiently. The waiting room was comfortable and everyone was very courteous and helpful.

The entire purchasing process could not have been any easier. Very professional and knowledgeable staff. I highly recommend the team at Conley to family and friends. If you are looking to customize your purchase, Marcos with their affiliated company "662 Customs" is second to none.

your service manager was fantastic

Great experience

Always friendly and helpful

We have bought several GMC from you and have been very pleased and also planing to buy more this year.

Everyone I dealt with was very friendly and professional. Richie the sales person allowed for a relaxed and quick sales experience. Neil in finance was very welcoming and helpful.

service was great. tech was excellent

Everyone was courteous and accommodating. Will be back

Everyone there made it a easy and enjoyable experience. James Houser did an awesome job showing me inventory and explaining all the details on the truck I bought. Cara was awesome in helping me set up and explaining all the electronics the truck has. I will definitely be going back to Conley and referring people if they are looking to purchase a car!

The service advisors were awesome!! Had a great first visit with the dealership!! Looking forward to a long relationship with everyone!

Great service.

Work was preformed quickly.

Always receive great service at Conley Buick. Service managers are always friendly.

Such friendly and prompt service

Great job very informative and happy to do the work

This is the 3rd vehicle I have purchased from Conley. The quality of service from sales, finance, service and body shop have been the highest I have encountered over the years. I will always direct anyone in the market to Conley. JJ parsons and Josh Strawn were excellent throughout the process. I must include all support staff that sped my truck through PDI, detailing and walked me through the process of establishing my GMC app account.

There was some confusion in the beginning and James Houser made them go away. He did an excellent job.

My car had to be towed, I contacted Kate, and she set up my appointment with Tony in service. The morning I arrived Kate came an greeted me and introduced me to Tony. I explained my problem with my car, and he thought he knew what it was, but said they would run some tests. We Tony knew what he was talking about, and told me they had the part in stock. I was on my way in 2 hours. Great job, great service, and Tony and Kate are the best.

Upfront pricing, easy to work with

Service advisor Tony was great!

My sales representative was Luis Acosta. He made the buying experience a good one. He was informative, helpful, and knowledgeable. I also dealt with a young lady names Cara. She was one on you Delivery Specialists. She was a jewel. The Lord has gifted her with the gift of PATIENCE. Let me tell you, she needed it with an old lady like myself slow to learn new technology. I also had the pleasure of meeting with the owner who I found cordial and a genuine human being.

Everyone was so helpful. We were in great hands. Mike was wonderful!!’

Fantastic

Very helpful

Mirror light on drivers side visor was not fixed as requested.

You guys were terrible especially Gavin. Never got updates and was dishonest

Got in and out with ease! Excellent service!

They forgot to relearn the tires on both vehicles! Had to make two trips back to get corrected! The Yukon they forgot the seat covers and floor mats, had grease on the floor mats and oil on the passenger seat!

Nick, Mike, and Tony all got together and helped fix my truck that some other service centers both GM and other shops. Job well done, all need to be commended. Thank you all for your help.

This has been the best vehicle purchase experience I’ve ever made.

The advisor, Stephanie that I met when I went to the service department took care of everything for me. I felt she cared about the services that I wanted to have done..

They didn’t waste my time. Brandon had worked with me prior to my visit. Dennis was prepared and closed things out for me at my appointment.

Tony is great and a pleasure to work with

Very pleasant. Explained things thoroughly. Corrected for our discount.

Great service experience!

GREAT EXPERIENCE FIXED MY VEHICLE IN A TIMELY MANNER PARTS DEPARTMENT AMZING ALSO DOUG AND NICK REALLY KNOW HOW TO RUN A SERVICE DEPARTMENT ALL THE ADVISORS MAKE YOU FEEL VERY COMFORTABLE ITS LIKE HOME

I came in on Saturday with a huge problem. I had my brakes done and the locks to my wheels were lost. I called everywhere in order to try to get them off, but no one could do it so I called Kylie Buick and the lady was able to help me and had the locks removed with no problem. She was a lifesaver, and I also a nail in my tire, which causes my tire to be very low and I couldn’t get my tire changed because no one could take the lock off the wheel

Knowledgeable and friendly staff and advisor was great.

All was great Service rep was very knowledgeable, keep me informed and gave me information for future needs

My service rep was very supportive and helpful.

Taken on time. All went well

Have an issue with windshield wipers,that doesn’t happen when at the shop.

Everyone was a pleasure to work with.

Everything about this Dealership is the all dealerships should emulate. They truly care about getting things right the first time!