Our Reviews

They got me in and out and did an excellent job

Always transparent and very professional

Dennis was our salesman, and he met our requests and made everything as smooth as possible. He was always available to our calls and met our number on our trade in. Neil was our finance manager and he was very pleasant to deal with. No up sales and the number he told us was what we received as a payment. Actually about 50 cents less than what he originally quoted. Both gentleman are truly what salesman should be this day and age. And both are a breath of fresh air in going to buy a automobile. We will definitely be back for our next purchase. And we will be looking for Dennis and Neil to deal with. Thank you to both.

AS USUAL very pleased with the way these have been taken care of for many years

Everything was good and smooth thank you

Very nice. Very accommodating. Helpful and efficient.

Kate was very professional and handled my isseu with ease

Best car buying experience I've ever had. Friendly staff. Knowledgeable. Efficient and effective. Top shelf experience.

I brought in 2 coupons to have my truck serviced. I was told they'd be used, they were not. Check out felt too rushed for me to ask further questions. Called Monday and Tuesday . Was left on hold for over 20 min. on Monday, 17 minutes on Tuesday. Was told "they were putting a chat in" and I'd be called right back. That was Tuesday at 10am. No call back. Finally was able to speak to Stephanie on Wednesday (who is my usual advisor). Stephanie said she would correct all the issues. I have been taking my truck to Conley for the 12 years I have had it. This is the first time I have felt like I didn't have a wonderful experience. And I just thought you should know. Thanks

Always treated like family. Fair pricing and work is completed on time.

It first time that I was there, But Cody the salesman on his way out for the day instead stopped and ask if I need help. He stay and take his time to show us around even it was almost closing time.

Dennis was our salesperson and he has been excellent to work with. He was very professional and never applied any typical car sales pressure on us which we appreciated. Also, after purchasing, a small dent and scratch was seen on the hood. Dennis immediately let us know that it would be taken care of with no charge. We are working on that presently and hope to have the hood painted soon. We love our new Envision Avenir and would not hesitate to recommend Conley Buick in the future.

Was having a moldy smell in my vehicle. They found the problem and fixed it. Parts and Service are awesome

Easy to deal with, Prompt service, Fair price, A pleasant experience

Great service Person

They where busy the clerk said about an hour wait I gave the my car warranty so they could see my coverage but it was a 2.5 hours wait and I was there for an oil change.

Got the work done in one day.

We had a great experience! JJ was awesome and answered all questions I had. When inquiring about other dealership rebates he went above and beyond to explain and make sure we got the best deal.

Excellent service, friendly staff and professionally accomplished my purchase in a timely way

Staff was friendly and helpful. Easy to make an appointment online through the app.

Best experience at a deal ship I have ever had. Don’t change a thing. Will always buy my truck there. I’m a life long Ford guy but Conley won me over

Reps showed courtesy, was very empathic to my needs and concerns. Was very knowledgeable about the cars shown which gave me confidence on making my decision to make a purchase.

Easy to do business with

Michael Rupp was excellent in or purchase of our new Yukon Denali. The out the door price was fairly offered without additional negotiation. We drove from Ocala to get the car and color we wanted after searching other dealerships for weeks. We are very pleased with our vehicle and the purchase experience.

Everyone was nice and professional. No unexpected issues.

Smooth and easy

Had an oil change and other relatedd service work performed

Very good experience Lynne was absolutely spot on with everything. Vehicle was returned. Repaired quick quicker than I expected. Everything was just perfect. Thank you.

Jeff was fantastic

Was having a moldy smell in my vehicle and it was taken care. Parts and Service are awesome!

First, we purchased our 2019 GMC new from Conley. We've had all service completed at your service center. When the truck simply lost power Memorial day weekend, we found ourselves stuck, had to call AAA and have the vehicle towed - not to Conley because it was Sunday and you aren't open...and Monday was Memorial day. So we called Tuesday and you could not even look at the vehicle for almost 2 weeks - honestly, we expected better treatment having purchased the vehicle from you. At any rate, we had it towed again to Conley on Thursday, June 5th. The technician called Friday to say how much the repair would be - I informed him that we had an extended warranty. He called back to confirm the name on the warranty & said he would get back to me with the results. We heard nothing. Monday, we received a request from Conley to rate our service experience - we didn't have the truck back because no one called Friday so we were in the dark about how the repair would be completed. It was not a positive experience overall. We are considering buying a new vehicle, but our interactions with Conley just haven't been that good.

Our service advisor Tony is the best! Took care of us in a very timely manner solving potential engine problem, loose oil filter leak, getting us back on the road.

I had never been to your dealership before and was recommended to contact you by someone from Firkins Chrysler. My check engine light was on, it was serious, I was anxious about it being covered under warranty. When I arrived in the service area, with no appointment, they took time to discuss the matter with me, go over my warranty and took my car same day. They said it could be 24-48 hours before they'd be able to just diagnose it (not repaired), but they had it repaired and ready to go within 24 hours. I picked up my car, they explained what it was, they happened to have the part and said if I had any further questions or issues, let them know. I would recommend Conley Buick GMC.

Quick and timely. Great team at Conley!

Great experience. I highly recommend them

Need better communication! If you say your going to call me back...called @ 10 again at Noon and 1:30. Someone called..no message. Someone finally called at 4 ish...

Prompt to get us signed in. Informed me it would take a couple of hours. Plus extra time allowed for oil change. Went at 2:30 to pick it up. Had to wait another hour. Appt was at 8:30 am

Great experience

I was there for an oil/ filter change. After getting home I checked under the hood to check the oil level because sometimes they leave it a half qt. Low. There was oil sprayed everywhere because the dipstick was sticking up about 6 inches. The tech didn’t push it fully in place. It seems as though every time I’m there for service work something is an issue .

Courteous and friendly,and help me to make a good decision and choice.

Not bad

The minute I walked everyone was so kind and helpful. This is the second time I go to Conley Buick and both times I had great customer service.Gavin was very helpful and maintain contact with me. I also had great service with the person that gave me the loaner car.and everything went as promised.

Very quick to respond to my initial phone inquiry. Professional and helpful, low key, no pressure.

Friendly service reps who were great to deal with.

My truck has been in the shop 13 times. No fix for the 6.2 recall yet. Third catalytic converter, two sets of lifters, several other issues. The people are very nice, but I am taking back my truck and applying for a lemon law waiver.

Friendly professional employees

JJ was our sales associate. Super to work with and very knowledgeable about our vehicle. Closing was a breeze.

This was my very first time buying a GMC car and first time purchasing a car at Conley. I had a wonderful experience thanks to Brandon H, Kyle L & Josh S! I am SO happy with my new 2025 GMC Acadia and even more happy that I had a wonderful and painless car buying experience! From now on I will be buying cars from Conley!

great service across all touch points! and fast

Not sure if this dealer runs vehicles through a car wash after service or not but mine was not.

Just had oil changed, everything went well.

On time

No problems.

Your service department is always excellent and easy to deal with. We are always very pleased with the service advisor and communication.

Very good service,Josh and Jim Houser were very professional ..

I was happy with the resolve of my issues however hard to get to talk with someone very difficult to get a response from anyone when you leave messages told vehicle was ready went over only to be told not ready on Saturday they needed to keep till Monday got there Monday only to be told it was ready on Saturday but they were too busy to call and let me know

James Houser was outstandingly!

We were told it would take 24hrs to diagnose the check engine light. We were told to go & call Enterprise to get a rental car. After a half hr on the phone, my husband asked Doug if he could help us. He immediately took us to Jenny who has a loaner truck for us.We think that Gavin should have known to send us to Doug or Jenny in the first place. The car was ready within hrs so we had to drive back down to pick it up. We waited over 20 mins because Gavin couldn't find the car!! This is the second time that the car could not be found. Not sure what the issue was, but both times the keys weren't in the box.

Always great service!

Courteous professional and dependable service. I'm confident taking my vehicles to Conley GMC

I was told I wasn't going to be charged for a service and I was. It took me 3 days to reach someone, and then when I finally did, got false information that cost me more money than it should have.

GREAT JOB

Lyn is a great service advisor. Got me in and out in a timely manner

I drove over 15 hours from West Virginia to Florida to purchase my GMC 3500 dually from Conley Buick and I DO NOT regret it! The service was great. Kevin the salesman there was so easy to deal with and a good guy. He made it happen. The truck was parked front and center, gleaming in the beautiful Florida sun when I pulled on the lot. They helped me get set up with all the apps and services on the new truck. The whole process was flawless! The weather was great, the beaches were beautiful, the people there are awesome. Do yourself a favor and make the trip down to the beautiful state of Florida to deal with Conley Buick GMC. They will take care of you like they took care of me. DO NOT forget to stop for peaches in Georgia on your way out! THANKS AGAIN to Kevin and the rest of the team at Conley Buick GMC. Zack

Appoint scheduled and they never called nor changed the oil. Picked the car up with no service done. My last 3 visits have gone the same way. Not what I had experienced previously or expected. William Whaley

Very pleasant experience. All sales/managers were very professional and not pushy at all especially Jeff wells. I would definately recommend Conley GMC.

Quick efficient and very professional.

Great

I recently purchased a new GMC 2500 from Conley and the process was very smooth and JJ my salesman was great as well as all of the staff we dealt with. This was my second purchase from Conley and both times they have been great!

on time and got my car services

Did a wonderful job

Cody Galloway was amazing from start to finish. He was patient with the build out process and ordering of my new 2025 Yukon Denali Ultimate. Cody is one that made the difference with whole process

Tony, my service advisor listened my issues.He has always taken good care of me and my Vehicle. Brought vehicle in for service oil change, Passenger side Mirror was not working was replaced 0 issues. Front end popping noises when turning the steering wheel while backing and forward at low speed. New control arms installed no help. Truck drives great at normal speed. I will be bringing the truck back after trip to Georgia. I have always been happy with Conley I'm sure they'll get this fixed. I'll be scheduling another appointment next week. Thanks let's get to the bottom of the steering popping noises. Thanks

Dennis did a great job taking care of us.

Friendly, courteous, knowledgeable, helpful. James and Josh stayed after hours to get me my new truck.

I stopped in without an appointment at 11:45 A.M. on Wednesday and they checked me in but said mechanics are out on lunch break and will work me in as soon as possible. All service was done and I was on my way by 1:30. I was very happy with the service and a full report was given.

I knew the vechicle I wanted before visiting the dealership, but wanted to test drive one first. I test drove then told sales person I was not ready yet but would be in a coupe of weeks. No pressure by sales person which I liked. When I was ready about a week later, I called the sales person and we negoiated a price which I finally accepetd. Came in next day and drove away...

Too much to type

Friendly and informative salesman

We had a great experience it was fast super easy

Great

Great salesman. Knowledgeable about the vehicles. Very accomodating; listened well. Sales manager followed up on potential vehicles at other dealerships.

AMAZING

Friendly, professional staff.

Excellent service. Efficient advisor.

My advisor was Stepanie, Good caring people that know customer service are rare. I had an issue and Stepanie made sure it was resolved and I left satisfied. As a long time customer I’m happy to see that you’re still worth taking my business to!

Comfort while waiting. Helpfulness of Gavin helping me to use my GMC points- God bless him . Kindness of all

very good

We brought our Buick Encore in for its first (free) oil change and tire rotation. They also solved our problem of not being able to get the second seat back to the upright position after having it down to use the cargo space. (It turned out to be the seatbelt was done up and that prevented the seat from going up.) The waiting room was very comfortable and the service was great.

The service writer was prompt, courteous, patient, and informative. The check engine light was on, and when the cause was determined, a part was replaced. Early on we had been informed the vehicle might be in the shop 2-3 days, and that Conley no longer provides a shuttle service. This is very disappointing, and will directly impact our choice of dealership for our next vehicle purchase. Bottom line, personnel good, work performed good, Conley not good.

Stephanie was very helpful.

Great job and fast service

Arrived 45 minutes before my appointment. The service folks said that’s ok, don’t worry about it. They serviced my truck, put on new tires and wiper blades, beating any price in town. I was in and out in a hour and a half. Great service again and many of the Conley Team stopped by and said hi and how was I doing. Conley is the best home town dealership in the country, yes, country.

Great experience. No hassle!

Prompt, friendly, knowledgeable

Fast Everyone was nice. No pressure to buy.

Did exactly what I asked for regarding tire pressures and new battery. Did complete maintenance. Very fast.

Quick and relatively easy process. Good communication. Honest and kind sales rep.

Everyone I encountered was incredible and helpful. Ritchie went above and beyond for me. I can’t thank him enough.

Took 2 days longer than was told

Lyn was great. He always takes care of my concerns quick and timely. I would recommend him to anyone who uses GMC.

Probably the worst experience ever. Scheduled for tire rotation, alignment, and check tire pressure cause 1 showed low, and oil change. Stated they can't do tire rotation. 3.5 hours later they came and said I was ready. No alignment done said "you wanted alignment" said they could do it now. Said no thank you. Only thing on bill was oil change. Paid went to get vehicle and tires were not filled. Went back in and they said they would get it back and take a look. 1 hour later, got the vehicle back and tires were filled " over pressure". Left very dissatisfied.

Every bit of this experience was horrible, the customer service is trash. The dealership manager Doug had to get involved and then had to hand pick a tech Tony who also was very good. Even then the parts removed were new and as I went to grab them this morning, I saw they had been broken.

Great service, didnt wait long...enjoyed a cup of hot chocolate

It's was great

Great service provided

Rich Averill was great to work with on purchasing my new 2025 GMC 2500HD Denali Ultimate. We agreed on a price early one morning and picked my truck that afternoon.

My infotainment system kept going black. Just needed a software update. Lyn, my advisor was awesome & took good care of me.

Step by step, each process went smooth----very impressed with all employees. They answered all questions we asked. We will continue at Conley's for service also.

The entire purchasing process could not have been any easier. Very professional and knowledgeable staff. I highly recommend the team at Conley to family and friends. If you are looking to customize your purchase, Marcos with their affiliated company "662 Customs" is second to none.

service was great. tech was excellent

Everyone was courteous and accommodating. Will be back

This is the 3rd vehicle I have purchased from Conley. The quality of service from sales, finance, service and body shop have been the highest I have encountered over the years. I will always direct anyone in the market to Conley. JJ parsons and Josh Strawn were excellent throughout the process. I must include all support staff that sped my truck through PDI, detailing and walked me through the process of establishing my GMC app account.

Very pleasant. Explained things thoroughly. Corrected for our discount.

Great servuce

Houser and Alan were great. Outside of those, 1 star.

You guys are the best! Professional and efficient! Thank you for doing an excellent job! Please keep it up!

EXCELLENT SERVICE AS ALWAYS.

Quick and easy to get a fair price, I did this by email prior to visiting the dealership. Everything was handled professionally and the process was quick.

Tony the service advisor kept me informed and up to date on the progress of the repair. He made sure I was taken home that day because it was a big job, and made sure I had a vehicle to drive when there was a part delay.

My experience at Conley was amazing! Everyone was so attentive and easy to communicate with. Andrew made the experience especially great due to his outstanding customer service and all the help he was able to provide.

Quick and fair

Everyone there made it a easy and enjoyable experience. James Houser did an awesome job showing me inventory and explaining all the details on the truck I bought. Cara was awesome in helping me set up and explaining all the electronics the truck has. I will definitely be going back to Conley and referring people if they are looking to purchase a car!

The service advisors were awesome!! Had a great first visit with the dealership!! Looking forward to a long relationship with everyone!

Great service.

There was some confusion in the beginning and James Houser made them go away. He did an excellent job.

The advisor, Stephanie that I met when I went to the service department took care of everything for me. I felt she cared about the services that I wanted to have done..

As a walk in i was greeted, explained and they got the job done on about 2 hours

Gavin did a great job!

Scheduled appointment time at dealership work was completed as planned

Staff was great. Told me what to expect and everything was as expected.

It was supposed to be an hour for an oil change I was there for over three hours. I’m pretty sure my tires weren’t even rotated. There was grease on my doors I never received any paperwork about my engine. There was no feedback about my vehicle recalls.

Ernie and Neal in finance were excellent, they made all the process super easy. Really good.

Great service by Tony in service very polite and courteous

I recently purchased a new vehicle and had an outstanding experience from start to finish. Richie, my sales consultant, was incredibly helpful and made the entire process feel smooth and stress-free. Kyle went above and beyond to help us find the right deal that fit our needs, and Neal in financing took the time to break everything down clearly, making sure we understood all the details. The entire team was knowledgeable, supportive, and genuinely focused on creating a great buying experience. I couldn’t be happier with my purchase and highly recommend them to anyone in the market for a new vehicle!

My sales representative was Luis Acosta. He made the buying experience a good one. He was informative, helpful, and knowledgeable. I also dealt with a young lady names Cara. She was one on you Delivery Specialists. She was a jewel. The Lord has gifted her with the gift of PATIENCE. Let me tell you, she needed it with an old lady like myself slow to learn new technology. I also had the pleasure of meeting with the owner who I found cordial and a genuine human being.

Fantastic

I came in on Saturday with a huge problem. I had my brakes done and the locks to my wheels were lost. I called everywhere in order to try to get them off, but no one could do it so I called Kylie Buick and the lady was able to help me and had the locks removed with no problem. She was a lifesaver, and I also a nail in my tire, which causes my tire to be very low and I couldn’t get my tire changed because no one could take the lock off the wheel

Fast and friendly

Amazing experience! I had a lot of logistical and paperwork challenges from purchasing from out of state and everyone at Conley helped resolve the issues with patience. Especially JJ and Valerie. Really appreciate it!

Every time I take my 1500 AT4 Truck or my Yukon Denali in for service the cars come back very dirty. Floormats dirty with oil footprints, steering wheel covered in dirty hand prints, just overall lack of care while the car is being worked on. I want to keep my service with the dealership I purchased from, but frustrated when I get the vehicles back. Communication from advisors could be better as well, example. " I will call you with an update by the end of the day"...no call for 2 days

Employees were polite and helpful. In the past, some were not accommodating nor pleasant and helpful Seems to be a big improvement in personel

Great experience. Everything was done quickly and efficiently. The waiting room was comfortable and everyone was very courteous and helpful.

Always friendly and helpful

We have bought several GMC from you and have been very pleased and also planing to buy more this year.

Great job very informative and happy to do the work

This has been the best vehicle purchase experience I’ve ever made.

Knowledgeable and friendly staff and advisor was great.

All was great Service rep was very knowledgeable, keep me informed and gave me information for future needs

My service rep was very supportive and helpful.

Taken on time. All went well

Excellent from start to finish. Worked with Andrew in sales. He was knowledgeable and patient, answering my questions.

Very professional and answered all questions

your service manager was fantastic

Great experience

Everyone I dealt with was very friendly and professional. Richie the sales person allowed for a relaxed and quick sales experience. Neil in finance was very welcoming and helpful.

Work was preformed quickly.

Always receive great service at Conley Buick. Service managers are always friendly.

My car had to be towed, I contacted Kate, and she set up my appointment with Tony in service. The morning I arrived Kate came an greeted me and introduced me to Tony. I explained my problem with my car, and he thought he knew what it was, but said they would run some tests. We Tony knew what he was talking about, and told me they had the part in stock. I was on my way in 2 hours. Great job, great service, and Tony and Kate are the best.

They didn’t waste my time. Brandon had worked with me prior to my visit. Dennis was prepared and closed things out for me at my appointment.

Tony is great and a pleasure to work with

Have an issue with windshield wipers,that doesn’t happen when at the shop.

Everyone was a pleasure to work with.

Everything about this Dealership is the all dealerships should emulate. They truly care about getting things right the first time!

EXCELLANT TIME

Very helpful with all our questions

Richie our salesman was great Very courteous smart and not pushy at all Highly recommend Richie

excellent customer service

Upfront pricing, easy to work with

Very helpful

Mirror light on drivers side visor was not fixed as requested.

You guys were terrible especially Gavin. Never got updates and was dishonest

Got in and out with ease! Excellent service!

Everyone at Conley GMC was a delight to work with. The entire buying process was fast and efficient. I would highly recommend them to friends and family.

Quick and seamless

It was great. No pressure. Excellent service.

Always takes great care w every detail needed great customer service

Our salesman Richie was very knowledgable and efficient throughout the buying process. Conley his co-worker was also very knowledgeable and helped out in answering questions before our purchase.

Great experience

You have sunk to new lows! Brought the vehicle in at 9:45 AM for a 10 AM appointment. Came back from Kiki‘s at 11:20 AM. A vehicle hadn’t even been put into the shop yet! How about managing people‘s expectations? What’s the point of making an appointment? The only thing you’ve got going for you Frankly is Nick, Phil, Gary and that’s it. Your manager Doug doesn’t even bother to call people back as evidenced when we had problems with the transmission. I was gonna give you another chance as I bought four vehicles from Conley now, and I was in the market for another vehicle. But I will never give you guys a dime for a new vehicle. Keep it up and you’re not gonna have a business.

GREAT EXPERIENCE FIXED MY VEHICLE IN A TIMELY MANNER PARTS DEPARTMENT AMZING ALSO DOUG AND NICK REALLY KNOW HOW TO RUN A SERVICE DEPARTMENT ALL THE ADVISORS MAKE YOU FEEL VERY COMFORTABLE ITS LIKE HOME

Very good attention

TPMS and anti-lok brake lights on. Repair completed but turned truck with fresh dent. Nick is taking care of it with the exception of the inconvenience of having to return on Wednesday for the repair.

Service team wag good.

I called yesterday about a sensor, and they told me to come in and they would fix it that day which was great was looking around the lot and to a price on a demo there however when I was told that when one sensor goes they usually have all of the go because they are sync up with each other and that concerns me a lot you are not out of the running however I really like the GMC product but thinking about looking in another direction

Dropped off at 810am on a Saturday. Was checked in by 820am. Left the dealer. Was called about 945am it was all done.

Efficient experience. Dennis was a pleasure to work with throughout.

James went above and beyond to bring us our new Enclave Avenir.

Good

We always have a good experience with the Conley people they are always honest and very helpful. The Salesman ( Angel ) was very knowledgable and helpful showing me around the lot to find the right vehicle . He went out of his way to make my buying experience easy , fast and informative without any typical sales pressure . Having a good product line and selection was the key to making my decision to switch back to an American truck . I really like the quality of the GMC Sierra and hope I will have many more great years with my new truck .

Gavin, the service rep did an outstanding job!

Just a great experience, All and All from Andrew the salesman to the management and even the young lady that helps us learn how to use her new car. A very friendly family orientated company.

forgot to put valve caps on tires

Service advisor Tony was great!

Everyone was so helpful. We were in great hands. Mike was wonderful!!’

Such friendly and prompt service

They forgot to relearn the tires on both vehicles! Had to make two trips back to get corrected! The Yukon they forgot the seat covers and floor mats, had grease on the floor mats and oil on the passenger seat!

Nick, Mike, and Tony all got together and helped fix my truck that some other service centers both GM and other shops. Job well done, all need to be commended. Thank you all for your help.

Poor communication with service Staff. Requested warranty work not provided. Bad part will fail in future.

I started over the phone and was able to get it done in one visit

Great service getting Nick Alvarez back was the best. He really knows how to treat customers.

Besides the work being done properly and in a timely fashion, I also witnessed the tech wiping smudges and fingerprints from around the hood and fender area. Job well done.

Lyn Was a big help very professional & Make sure the Job is done

Everyone I worked with was very professional and very helping. I worked with Jay, Kyle, and Josh. All three were great to work with

Great service experience!

Very helpful and courteous

The truck, purchase, price and over all purchase experience was exceptional. However, I attempted to have service done on the truck twice. Both times I made multiple calls to the service department with no answer. Every time I left messages and even called the sales floor and left messages and never received a call back. I picked up an extended warranty upon purchase which has me concerned with the lack of communication. If this review was solely based on the purchase it would have been a five star experience. Unfortunately, I had to use an outside mechanic. I would have preferred using the dealer I bought it from.

Oil change and tire rotation so not much to comment on

Conley has a winner with your service writer Frank. Frank went above and beyond diagnosing my 2025 Encore's problems and then getting me a vehicle to drive delivered to my house. Frank is friendly, knowledgeable and helpful. In fact your entire dealership is that way. It was a pleasure doing business with Conley.

Rich Averill was great to work with on the purchase of my 2025 GMC 2500HD Denali Ultimate and again when I traded my 2500HD with 1,400 miles on it for a 3500HD Denali Ultimate so I could tow a larger 5th wheel travel trailer. Both deliveries were as agreed on and paperwork was completed in approx 15 minutes. It was a real pleasure working with Rich!

Good job, as always, but in waiting room for 3 1/2 hours without update is unsatisfactory.

Great service.

Great friendly

choosing Conley Buick GMC for my vehicle purchase was a good choice. my sale's person James Houser is the best. conley buick gmc made a good choice in hiring (JAMES HOUSER) also it was a pleasure to meet MIKE MCDONALD sales manager. after i made my purchase! Thank you!, tony cucchiara

Everyone is in such a great mood & seem happy to be doing what they are doing.

Friendly and timely service!

Adviser was pleasant and she was very helpful. Service on vehicle done in a timely manner.

Disappointing compared from services past. The service writers were very welcoming and pleasant as usual, thank-you. When leaving we did notice the plastic bag that I had put the key to the locking hubs was lying in the passengers seat, but did not have the hub key in it. Service noticed that we were looking for something and came out to ask us if anything was wrong. They went back in and said that they had found it on a shelf in the service bay. The challenge was after rotating the wheels and tires miles after we left Conley, I felt to check the tire pressure on the dash readout and they let the 80 pounds out of the rear tires while rotating them and put the front wheels on rear without proper air pressure for the back. Drove into Costco to get air at their air station and realized that their service bays were closed for the day. They must have turned off their compressor inside and it took over 20 minutes to reach 80 pounds of pressure by apparently using the air in their compressor tank inside. Barely got to correct pressure on the second tire. An inconvenience, but always a solution. PLEASE take a moment while giving yourselves over to detail with the small things that can become bigger things later if overlooked. Like for example a wise carpenter, "measure twice, cut once" to be accurate. We pull a 5th wheel throughout the country and tire pressure is very important to check continually. Please do the same...

The best every time

Service guy was great - but the transmission issue is still not fixed

No problem, quick and easy

4th maybe 5th trip in for the same. problem. I keep telling the maintenance department how to fix the problem, but not yet have I got my request nor fix!! Don't do to Conley I have trying many times! Just might be bad experiece on my part, but they will do listen to me on what needs to be replaced!! I'M DONE with them!!

Trying to charge for a drain plug for a warrantied oil change. Real cute.

Great experience. Cody and Mike made it easy.

I had a great experience working with Jose in the service department at Conley Buick GMC in Bradenton. From the moment I arrived, he was friendly, professional, and made sure I felt well taken care of. Jose explained everything clearly, kept me updated throughout the process, and ensured my vehicle was serviced quickly and correctly. It’s refreshing to work with someone who truly cares about customer satisfaction and goes above and beyond to make the experience smooth and stress-free. I highly recommend asking for Jose if you’re bringing your vehicle in, he made the whole process easy and enjoyable!

Website service contact worthless. Never got call back.

This was truly a great buying experience. No hassle or pressure techniques. Mike was a great sales associate and Josh easily closed the deal in finance with a smooth, streamlined process that was easy to see and navigate. You should consider Conely GMC when looking to purchase vehicle.

AWESOME

Smooth👌

James was so nice and hard working and it makes a difference

Great

Finished everything timely, very friendly and courteous staff

Mike and Jay were great! Same day in and out truck purchase was smooth and overall a great experience.

Great experience, would recommend

Lyn Brown, my Service Advisor, was very helpful communicating progress and making sure my warranty coverage was handled correctly. I’ve had him on several visits and he’s always helpful.

Great service

I signed up online using the Conley GMC Appointment app. The app provides various appointment time slots. I selected one for the afternoon (PM). Unfortunately the app placed my appointment at 1:20 in the morning (AM). So I caught this and made the correction on my calendar, however in their system the PM time was correct. The oil change and tire rotation service went smoothly. I was checked in by the Service Manager from Subaru dealership (part of Conley family business) due to absence of regular service advisor. I believe her name was April or Ariel. She did a great job, was very courteous and professional. A real asset to Conley.

Great job.

Good Service

Was very happy with the people involved

The service manager was incredible. They fulfilled their committed to time frame.

Fast and friendly service

This is going to be a bit of a long review so if you want the cliff notes here at the Cliff-notes: I will not be returning back to this dealership due to issues with communication and perceived deception. If you want to hear the full story, here we go. Went in for an oil change and to have one of my door locks looked at. Was supposed to see Tony who wasn’t in so Lyn took care of me. I came in with my father who has pain sitting in hard chairs for too long so I asked to be notified about the issue with the door lock before the oil change was done so I knew if I wanted to sit through the oil change or leave the car there so it could be repaired. I wasn’t notified so I followed up about an hour later and Lyn could not find my car nor could he find the person who was working on my car. I heard a few different excuses: he might be taking it for a test drive (which I thought was interesting, since typically that is not needed for an oil change or the issue that I had with my door). Someone else said he may have gone to lunch, which made me assume he may have gone to lunch with my car. Lyn said he would let me know when he found my car and the person working on it. About 45 minutes later I came back out to check and Lyn said that the issue was in the process of being diagnosed. Sometime later, he let me know what the issue was, that they didn’t have the part, and that it would be in by Wednesday. I asked for the price and he had no idea. I wanted to get my dad out of there so I said “can you call me with the price or get it to me within the next few minutes?” Lyn said he would call me. We left the car at the dealership thinking it would be a quick and affordable fix. I didn’t get the price until yesterday morning around 8 o’clock. It was more than I was willing to spend at the moment so I said I would need to think about it and I would be there this afternoon to pick up my car. When we got to the dealership I chatted with the service manager, Nick just to go over the experience. I’ve worked in customer service, so I know if someone kindly expresses how their experience was, it can help with training. As I was talking to Nick, Lyn walked up and let Nick know that they had somehow gotten the part already and put the part into my car. As you would imagine I wasn’t happy, but I was still nice about it and said “I’m going to need some sort of discount if I’m going to be paying for this.”Ended up sitting in the waiting room for another hour and a half. In that time I found out that if they work on your car and you did not authorize them to do so that is technically illegal. I wasn’t planning to take legal action, but it was good info to have. Tony, who was originally supposed to be helping me, but was not in on Monday, came in and said that they were trying to come to an agreement as to what I would be paying for the service. I noted to him, kindly, that I was aware that it was illegal for them to do work on my car without my authorization so I wanted to pay the least amount possible. Tony came back about 15 minutes later and told me that he was only gonna charge me for the oil change and he would let the managers figure out what they wanted to do with the car part but I would be able to leave. Now, I may have just assumed here, but from that conversation, it was my understanding that the door was fixed and I wouldn’t have to pay for it. This seemed like the right thing to do, but I also knew that it was generous of them to pay for it so I was extremely thankful. I paid for the oil change and got to my car and realized that the lock still didn’t work. It seems while they were having me wait, they put the old part back in. I honestly wouldn’t have even written this review if they had just been open and told me that. But they left that information out. I approached Tony after to let him know and he put his hands up and said “I don’t know, I wasn’t part of that” trying to protect his 5-star review he asked me for. But I know he was part of that as he was the one who Nick had working with GMC while Nick was in an interview and the one who came out to tell me about pricing. I found this very deceptive; therefore, I’m not giving 5-stars and writing this review. My Buick has had several issues with it since purchasing it in 2018 from this dealership. It will be the last Buick I ever buy and I hope this review helps with training with transparency and communication with their customers. In the end, I got an oil change and hours of driving time, missed work, pain (on my father’s behalf), and waiting. The oil change seems to have been efficient!

Great experience

I’m always happy with the service and everyone is very nice. I wish it didn’t take 2 hours for an oil change though. It does make you want to just go to the drive in places because who has time to sit for 2 hours for an oil change.

Great people

Everything was done professionally and in a timely manner. Jake service manager was very helpful and explane things that I understand it.

I brought my car in to be fix and when i got my car back after having to leave it for 24 hours and i was left with no vechicle my car was doing the same exact thing it was doing from what buick suppose to had fix so i had to bring my car back in and i was told that i haf to pay ovet 1100 dollars for something that wss suppose to be fix fom the first time that i had to pay 750 dollars for so I told them I need to speak with someone higher up regarding my vechile and i spoke with Doug and explain to him what happen and he told me he will look into it and he did and took real good care of me and i wsnt to Thank Mr Doug for everything he did for me cause I am a very loyalty customer to Buick i always get my car service there and I also bought my last 2 vechiles from Buick. Doug also called me back to make sure everything was going good with my vehicle. Mr Doug is the best and he is a man of his word Buick need more people like him Thank you again Mr Doug

Tony was great. Helpful and keeping me informed.

I think it is great that you separated the service area, it was a lot more efficient.

My 2022 GMC Acadia had the check engine light come on and my car just died on the way to Conley GMC dealership. I got a tow from a local company and the Service Team at Conley took care of getting my car off the tow truck, (because the electronic transmission was locked in PARK) and they gave me a ride home. They called and told me that my car was fixed and running fine; everything covered under warranty. They did a great job very quickly and I can't thank the CONLEY service team enough.

still waiting for new windshield. new car had damage.

Fast service. Nice people.

The service advisor Lyn was awesome.

I was immediately greeted upon pulling into the service area. Lyndrick was personable and professional. My Yukon was immediately taken to the service bay and two hours later and the service was completed.

My truck door was dented while Conley held it overnite. The spot specialist was in 5 days later and did a perfect repair!

Richie Averill made this the smoothest car purchase we ever had! We plan on recommending and coming back to Richie for all of our purchases!

Great fast and friendly service.

Everything was great

Great job thank you!

Another great experience with the staff at Conley Country. From Nico, Jose and the rest thank you very much.

Wonderful

Always friendly and get the job done

Good

The service advisors were very informative! The technicians did an awesome job as well!

Friendly staff, efficient and professional!

I made an appointment online and then went to drop off my truck. The tech who met me as I pulled in was kind and helpful. She checked me in quickly and I was on my

Each employee we worked with was very happy to be at Conley. They expressed gratitude for the way the company was run and their interaction with management.

The communication was non existent. I had to send my car back 3 times and still don’t have a solution. Worked with 3 different advisors and was told by Tony that he “couldn’t coach me on what to say to get repairs done and that I just needed to know myself”. Then I was switched to the service manager nick who I called almost every day and he was “in meetings but he’ll call you back” and every day I NEVER heard back. This was such a terrible experience and I will NEVER come back to this dealership. In the end I received my car back with the issue still happening but they don’t seem to care. I have young children now in an unsafe car. To say I’m disappointed would be an understatement. I purchased my car from this dealership and had a great experience and then to come back for service was terrible. Also the way Tony speaks to customers is degrading and insulting. We were also told that it’s just the way that he comes off. I have worked in customer service since I was 16 and could not believe that his behavior was just excused. I could keep going with how terrible this experience was.

Friendly, timely, fair.

Quick service

It WAS EASY AS i JUST SET AND WAINTED AND SOON YOU HAD FINISHED, tHANKS,

Took care of my recall. No issues.

Blake Karas and Cara did an outstanding job of helping me trade in my 2023 GMC Terrain for a 2026 model. I will definitely return to the Conley dealership when my new lease is up and lease what will be my 4th vehicle from this dealership. They have their act together!

Excellent service advisor and on site rental representative. While they could not replicate the issues I was having my overall experience from the advisor to the rental department was excellent. They asked if the mechanic could take my vehicle home to try and replicate the issues. I authorized the 150 RT miles, but was very surprised to find my car with 28 miles to empty when I picked it up. I would have expected the dealership fill up the tank since it was 3/4 full when I dropped it off.

Nick is awesome hr always help me when i bring my truck in and make sure that I am satisfied when I leave with my truck Thanks Nick u rock he also have great customer services

See the letter I sent to “service manager”!

Drive up service was great

Great people, great service

My salesman, Jeff Wells went above and beyond on this deal. I have already recommended Conley Buick GMC to many of my friends and family.

It took over an hour to tell me the recall part was not available for an appointment I made 3 weeks ago.

Never before have I been so impressed. The staff is helpful and attentive. I wish I could do all my shopping at Conley.

Frank was great. Excellent communication. So much better than my last visit!

I did not have an appointment and was there maybe 40 minutes. They got me in and out.

Oil change tire rotation

Fast got me in and out and everyone was very polite

JJ and Josh were professional and pleasant to work with. Purchasing a new vehicle can be stressful but instead JJ addressed all of our needs including which vehicle had all the features that we were looking for. We were also happy with the way they handled the financial negotiations. The experience was a 5 star!

Easy to get a problem fixed

Always great service

I have serviced both purchased my AT4 and Yukon at this location. Service staff are friendly but forget to call back with updates when they say they will call, they work with you on trying to get warranty coverage which I appreciate, however, every single time I get my Yukon back it is filthy. Grease stains on the floorboards and door, dirty hand prints all over. There was no consideration from the tech to try and prevent staining, and no consideration to clean up after. I have pictures if a manager is interested they can call me, this has been multiple times unfortunately.

Buying process was very easy, and we were offered a fair value for our trade in. James, our salesman, was excellent and even stayed late for us after we got caught heavy traffic delays trying to get to the dealership. His customer service went above and beyond. The experience is always exceptional and is the reason we travel three hours and have purchased three vehicles from them.

Experience was hands-down, a great one. Service manager Nick and Lyn was absolutely amazing. Gave me updates on my truck and had it finished on time.

Lyn was an amazing help in getting the service done. The emission system failure had me in limp and I was moving in 4 days and was stranded. Fortunately he was able to expedite and allow me to move as planned and not be stuck without a vehicle.

Great deals and even better customer service!

Service was excellent! They were quick to get our service done! It was a very pleasant experience at your dealership service department!!

They answered all my questions and took good care of me and my car. Always satisfied when coming here.

110% service

Salesman Angel Rodriguez was exceptional

This is my second vehicle from this dealership and they have always been great

The buying experience was good right up until the day I came back to pick up the brand new truck. The 2nd set of keys were missing and all the GMC owners manuals were missing. The sales person was more in interseted in a presuing another customer and told me to "talk to another sales person" .Finally the General Manager got involved and promised me they would take care of the issues. He gave me his own personal manuals and I left. Two days later the second key set arrived at my home. The following week I called the General Manager and advised him that I had mailed his manuals back to him. He assured me that replacement manuals will be sent to me. The next day a representive from the dealership called and said he was taking care of the missing manuals. Hopefully they will do as they promised.

Excellent sales person and experience

Na

Well I paid to have all 4 censors replaced in my tires and today the tire icon came on again not sure if they really got replaced is my concern

Jose did a great job! Good communication and a reasonable amount of time. I would recommend this dealership for your service needs.

It was the easiest and most pleasant car purchase ever. All staff were fantastic

I was charge for a part that they said was missing the only way it could be missing is if they loss it scents they are the only ones who change my oil scents I bought the new SUV from Conley.

Angel was phenomenal. I would highly recommend anyone that is looking to buy a new vehicle to work with him.

We had an oil change, tire rotation and engine filter changed. We we pick it up we noticed damage to the drive side finder above the front wheel.

Everything was on time and fast. Guys were great

I have been owning/driving Buicks for 60 years and will certainly continue to do so -- with CONLEY'S excellent service (I'm only 92!).

My salesman is James and there’s nothing you wouldn’t do to make sure I had a positive experience with the dealership

Nick, your service manager was awesome. he made me want to come back to Conley. I wish all of your service managers were half as nice. Thank you ,

Continuing great service!

First. Not offering a loaner or a ride home for a recall is ludicrous. Second. Not contacting your customer when service is complete is totally unacceptable. Finally. $ 100 plus tax is too much for oil change and filter.

5 star service

Good experience.

The advisors are very helpful unfortunately, I believe the place is a little dusty when I picked up my car was dirtier than when I dropped it off maybe washing the vehicles before they give it back would be a good idea

The warranty repair on my truck went as expected. Thank You for replacing the broken grab handle and ordering the bed cover box.

The service manager was very attentive to me and my vehicle. He knew exactly what I needed and immediately moved my Yukon to the maintenance bay. Complete and accurate service was provided.

Your service person Sandy was very helpful . From start to finish was very professional.

They didn’t tell us when we scheduled that you guys were having your Thanksgiving meal from 11 to one. We drop the car off at 11:15 and did not get it back till 230. And when I spend over $1500 I expect to have the tire pressure less than 5 pounds apart. Had a tire at 35 and one at 41.! we make the drive from south of Riverview because we’ve always been happy here, the dealership in TAMPA is closer and tried it once and won’t go back. And we just checked the oil and we are a quart low. So I’ve been very unhappy with this service.

Explained the problem and fixed it

⭐️⭐️⭐️⭐️⭐️ "I had an excellent experience at Conley Buick GMC’s service department. Tony Deltufo was my service advisor, and he went above and beyond to make sure everything was handled smoothly. He was professional, courteous, and kept me updated throughout the process. Tony explained everything clearly, answered all my questions, and made me feel confident that my vehicle was in good hands. I really appreciate the outstanding customer service and will definitely return for future service needs. Highly recommend Tony and the Conley Buick GMC team!"

It took almost 4 weeks to get a appointment for a check engine light. It didn't get fixed on the first trip. I brought it back in you had to erder a part and would need to keep it for two days. I left it Thursday and was supposed to pick it up Monday when i came to pick it up it wasn't ready had to leave it another day. I'm not very happy with that I had a appointment that was worthless. If service after the sell is like this im not sure I'll buy another vehicle there

They left loose parts now I have to take another day off to take it back

Nick is awesome

My GMC Acadia was scheduled for service to have the gas line replaced because of a recall when we took it to Conley dealership and when we got there they said that they did not have the part Even though we got emails confirmation that they got the part and scheduled time I waited a few day for a call back from Conley but no call So I called and spoke to DOUG WRIGHT who is the Service Director he sorted out the misunderstanding and got my suv in ASAP and i really appreciated that Thank you Doug Hannifer Mannan I T

Listened to the issue, addressed it immediately and completed the task quickly!

Best people person Jeff ❤️

business was conducted on line and the staff was very helpful

Service was excellent. Thank you!

There was no communication between Conoly Buick service team as to what was going on with my SUV and myself. They had my car for two days and never called me back .

The purpose was the propulsion test for my 2024 Yukon. It was completed in a day and a half and returned to me.

Very friendly, very professional and they get the oil change and everything very quickly

Helped diagnose a transmission issue. Recommended other services not done by prior owner. Thorough work and quality service.

Great. My appointment did not confirm online and tbe gentleman who helped me was great!

The staff was super friendly and helpful. James the service manager was extremely knowledgeable and immediately answered my questions and know exactly how to resolve the issue with my truck. Chris my service advisor was so polite and helpful.

I took my 2019 GMC Sierra 1500 to Conley for what I thought would be a straightforward, non-event appointment. I asked for an oil change, tire rotation, 1 tire pressure monitor replacement and to see why my check engine light was on. From the first encounter with the Service Coordinator (SC), I felt like all he was talking about was a variety of items that I was not there for like my warranty was getting ready to expire which he started to rattle off a list of items he suggested. Again, nothing that I came to Conley for. After some discussion, the SC ran a quick diagnosis with his hand-held analyzer and told me that there was a code that was related to a bad fuel control module which made sense to me as I told the SC in our initial conversation that the truck sometime hesitated during acceleration. The SC started with what sounded like a pre rehearsed pitch about how he couldn’t be sure it was the fuel control module until his technician had a chance to take a deeper dive which he told me could take anywhere from a couple of hours or even more which would require me to leave me truck at least overnight. They took my truck back and the waiting began. After an hour or so another SC came out with a long list of things he wanted to talk to me about. He rambled on about the list of items the service technician had emailed me. I opened the email and there was a list of about 10 items like cabin air filter change, coolant flush, rear differential flush, etc. NONE of the items I asked for. After I told the SC no thank you for the list of non-requested items, he told me that it was a bad fuel control module and I had one bad tire pressure monitor. He then informed me that neither of the parts we available and would have to be special ordered with no expected delivery date. When I asked how much the fuel control module would be he told me it would be around $900-$1000 to change the fuel control module. I asked how long it would be to get the fuel control module he went into another pre-canned speech about how hard the module was to get from GM and the request for one would be put into a lottery and we’d basically get one when GM felt like sending. I asked how long the module would take to change and he gave me a 3.90-hour labor estimate. When we got to the tire pressure monitor, he went on and on about we should change all four due to the age of my truck and he quoted me a price of $135 per sensor for the part alone. The SC said he would let me know when the truck was ready and the waiting continued. While I was waiting my curiosity grew on why everything was so expensive and took so long. I did some research on the internet and saw that the fuel control module (original OEM parts) was readily available from numerous suppliers (Rock Auto, Partsgeek, GM Parts Store, Summit Racing to name a few) with prices ranging from $67 - $108. I also researched the procedure to change the module. I was shocked to see that the module is located above the spare tire, was held in my 3 bolts and had one plug. The average time I saw that it took people to change was less than 20 minutes. The only other step was that the module had to be programmed but that took less than 5 minutes. I took a quick look at the tire pressure sensor that I was quoted a price of $ 135 per unit to purchase from Conley (not counting installation). I saw the same OEM part online for under $45 on average. I wasted three hours of my life at Conley and have not felt this lied to, ignored in my request and all around cheated. Because of this encounter I am now looking for a reputable, honest, competent repair facility to get the repairs I need so I can sell my GMC truck and never deal with this company again.

They were ready for me when I got there. Had the service done in an hour and fifteen minutes. I don't know that they addressed the problem with the mirror, but that wasn't on the original plan. I did not care for the guy that tried to sell me wipers, alignment, and a fuel injection service. Very irritated with that process. If I have to deal with him again, he will not like my responses.

Friendly, professional and courteous staff.

Easy to work with and got a great year end discount!

Recently moved from another state to Bradenton, FL. Was in need of second car. My Wife and I visited 6 dealerships in the area and landed at conley. The Salesman Andrew was great and I can't say enough about the finance manager. I have purchased at least 10 cars in my lifetime, and I can easily say that Conley ranks as one of the best

Excellent experience.

Service done timely. Professionalism not what use to.

Sandy is great

VALARIE WAS EXCELLENT IN HELPING ME GET MICHIGAN TAGS. VERY HELPFUL AND MANY THANKS TO HER. T. BREWSTER

Best dealer in the south !!

We dealth with Brandon. He was wonderful. We really appreciated how he went out of the way to help us. And he was so pleasznt. The only problem I had with that day was the expense--didn't expect all that, but it's good to know the car is pretty up-to-date onnecessary maintenance now.

You had my car 24 days and looked like you gave up on fixing it

Kevin made everything simple and straight forward. Most times it feels like the salesman and finance personnel are playing games with you. Definitely felt like family here. Kevin, Kyle, Cara, and Josh are top notch at their jobs. Thank you!

They were so nice to me and treated me with respect kindness

The estimate for a lamp replacement on my 2025 Acadia which I bought at Conley's was 600.00 more than an estimate in Painsville, Ohio. The part could not be sent in time to be replaced there and I needed to return to Florida. This was at a GMC certified dealership. Why such a difference? The service person said different dealership and policies. I will need to find other options. I used Conley's for service on my previous Acadia in the past. Disappointed with estimate and explanation.